Transplant Referral Coordinator

UCLA Health; Los Angeles (CA); On-site; USD 91,481,000 - 130,669,000; Full time

Job summary

UCLA Health in Los Angeles is seeking an Administrative Specialist to support the Transplant Financial Referral Program. You will handle patient referrals, pre-register new and returning patients, and answer Information and Referral lines, directing callers to the appropriate program staff.

Independence, accuracy, and discretion are essential as you collect demographic and insurance information, obtain authorizations, and maintain records.

Qualifications

• Experience in a health care setting with patients and professionals.
• Ability to prioritize tasks and manage deadlines under pressure.
• Ability to work independently and communicate clearly.
• Able to collect demographic and insurance information accurately.
• Proficiency with standard office equipment and data entry.
• Commitment to confidentiality and ethical handling of patient data.

Responsibilities

• Process patient referrals and pre-register new and return patients.
• Answer information and referral lines and direct callers to staff.
• Collect and verify demographic and insurance information; obtain authorizations.
• Maintain daily/weekly records of referrals and appointments.
• Deliver CICARE World Class Care in all interactions with patients and staff.

Skills

Healthcare experience

Prioritization

Independent work

Professional communication

Medical data abstraction

Data entry

Confidentiality

Interpersonal skills

Telephone etiquette

Tools

CareConnect EHR

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

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Onsite or Remote

Fully On-Site

Work Schedule

Monday-Friday 7:30am-4:00pm

Posted Date

07/27/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

Indefinite

Job #

32000

Primary Duties and Responsibilities

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Under the direction of the Transplant Financial Manager, performs administrative support to the Transplant Financial Referral Program. Responsibilities include the preparation and processing of patient referrals, pre-register new and return patients into the UCLA Patient Encountering and Registration System . Requires individual to answer the Information and Referral Service lines and direct patients to appropriate program staff. Major duties include the collection of accurate demographic information, soliciting for insurance information and prior authorization requirements and follow up. Provide general information to incoming callers regarding the referral intake process. Process managed care authorizations. T yping, faxing and maintain daily/weekly records regarding internal and incoming transplant program referrals. Delivering CICARE World Class Care expectations in all dealings with patients, referring physicians, medical groups, insurance plans and colleagues. Comply with all hospital and departmental work rules. All other Administrative duties and tasks as assigned.

The incumbent is supervised by the Transplant Financial Manager. Independently prioritizes and completes standard functions following established departmental guidelines and University policies. Work is reviewed by the Transplant Financial Manager on a consistent basis and when deviation from standard guidelines occurs.

Salary Range: $31.88-$45.66/hourly

Job Qualifications

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Required:

• Previous experience in a health care setting working with health care professionals and patients
• Skill in prioritizing assignments to complete work in a timely and accurate manner when there are changes in assignment, pressures of deadlines, completing requirements and heavy workload
• Ability to work independently
• Ability to communicate with patients, referring physicians, transplant team members, insurance companies case managers, governmental agencies, hospital staff, and other groups in a professional, diplomatic manner over the telephone and in person
• Ability to abstract medical information accurately from patient file
• Demonstrated skill in operating a PC and laser printer to quickly and accurately prepare type and distribute forms, correspondence, and schedules
• Demonstrated skill in routine data entry
• Demonstrated skill in operating copy machine, and other standard office equipment
• Ability to work with and maintain confidential patient information
• Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel
• Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
• Ability to use diplomacy and respect confidentiality in sensitive situations
• Skill in following through on assignments to completion
• Oral and written communication skills to convey information clearly to patients, faculty and staff
• Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person
• Typing skill sufficient to input verbal or written data into CRT with accuracy and speed
• Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
• Experience working in a medical setting
• Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones
• Ability to maintain confidentiality on patient and physician issues
• Demonstrate excellent interpersonal skills, customer service skills, time management and organizational skills

Preferred:

• Experience with UCLA EHR (CareConnect)
• English/Spanish bilingual oral communication skills to conduct registration interviews
• Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community
• Familiarity with Microsoft Word, Excel and Access
• Knowledge of UCLA Medical Center policy and procedures
• Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system
• Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9 Code book
• Recent patient registration and appointment scheduling experience

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.