Transplant Referral Coordinator

UCLA Outpatient Clinics; Los Angeles (CA); On-site; USD 41,823 - 59,911; Full time

Job summary

UCLA Outpatient Clinics seeks an administrative assistant to support the Transplant Financial Referral Program under the Transplant Financial Manager. You will pre-register patients, collect demographics and insurance information, and coordinate prior authorizations.

You will answer Information and Referral lines, guide callers to program staff, maintain daily records, and ensure CICARE World Class Care standards. Compliance with hospital policies and department guidelines is required.

Qualifications

• Demographic data collection and accuracy
• Insurance information collection
• Prior authorization coordination
• Information and Referral line handling
• Recordkeeping and filing

Responsibilities

• Admin support for Transplant Financial Referral Program
• Pre-register new and return patients in UCLA systems
• Answer Information and Referral lines and direct callers
• Solicit insurance information and prior authorizations
• Maintain daily/weekly referral records and processing of referrals

Job description

Description

Under the direction of the Transplant Financial Manager, performs administrative support to the Transplant Financial Referral Program. Responsibilities include the preparation and processing of patient referrals, pre-register new and return patients into the UCLA Patient Encountering and Registration System. Requires individual to answer the Information and Referral Service lines and direct patients to appropriate program staff. Major duties include the collection of accurate demographic information, soliciting for insurance information and prior authorization requirements and follow up. Provide general information to incoming callers regarding the referral intake process. Process managed care authorizations. Typing, faxing and maintain daily/weekly records regarding internal and incoming transplant program referrals. Delivering CICARE World Class Care expectations in all dealings with patients, referring physicians, medical groups, insurance plans and colleagues. Comply with all hospital and departmental work rules. All other Administrative duties and tasks as assigned.

The incumbent is supervised by the Transplant Financial Manager. Independently prioritizes and completes standard functions following established departmental guidelines and University policies. Work is reviewed by the Transplant Financial Manager on a consistent basis and when deviation from standard guidelines occurs.

Salary Range: $30.36-$43.49/hourly