Transplant Patient Access Coordinator (Abdominal)

Inova Health System; Falls Church (VA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Retirement match

Education assistance

Mental health support

Paid time off

Job summary

Inova Health System in Falls Church, VA, is seeking a Patient Access Associate 3 for Abdominal Transplant Care Coordination. This on-site, full-time role supports transplant listings and pre-visit scheduling, with emphasis on insurance verification and patient financial counseling.

The position requires 2 years in healthcare patient access or revenue cycle, and a high school diploma or equivalent; transplant experience is preferred. Inova is an established leader in patient care and safety.

Qualifications

• 2 years of healthcare patient access or 2 years in healthcare revenue cycle.
• High School diploma or equivalent.
• Experience with transplant patients preferred.

Responsibilities

• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Delivers an acceptable volume of work with high levels of accuracy.
• May perform additional duties as assigned.

Skills

Healthcare patient access

Education

High School diploma

Job description

Patient Access Associate 3 - Abdominal Transplant Care Coordination

Falls Church, VA, United States (On-site)

Job Description

Inova's Abdominal Transplant program is looking for a dedicated Patient Access Associate 3 to join the team. This team member supports patients through the process to be listed for both kidney and pancreas transplant and schedules patients for testing and valuation with providers. This is not a front desk, This role will be full-time on-site, day shift, Monday–Friday, 8:00am-4:30pm.

The Patient Access Associate 3 provides excellent service by identifying customer needs and fulfilling customer expectations. Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures. Verifies and enters insurance information and authorization/referral requirements into databases. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and ensures a safe patient care environment to the fullest potential, in an effort to achieve team goals.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

Job Responsibilities

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy.
• May perform additional duties as assigned.

Minimum Qualifications

Experience - 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.

Education - High School diploma or equivalent.

Preferred Qualifications

Experience with transplant patients preferred

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Job Info

• Job Identification 687632
• Job Category Finance
• Locations Inova 8095 - Fairfax East (On-site)