Transplant Clinical Coordinator Assistant

Texas Health Huguley FWS; Orlando (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Transplant Clinical Coordinator Assistant to enhance patient care and support clinical operations. In this vital role, you will assist in managing patient referrals, ensuring seamless communication between families and clinical staff, and contributing to the overall patient experience. Join a team that values compassion and excellence in a dynamic environment, where your contributions directly impact the lives of patients and their families. If you are passionate about healthcare and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Benefits from Day One

Paid Days Off from Day One

Mental Health Resources and Support

Qualifications

• 1+ year experience in a healthcare setting coordinating multiple physician offices.
• Experience in patient care and customer service in a complex practice environment.

Responsibilities

• Assist Clinical RN Coordinators in pre and post phases of care.
• Facilitate patient flow and assist with initial referral processes.
• Maintain patient confidentiality and ensure timely processing of referrals.

Skills

Patient Care Coordination

Customer Service

Communication Skills

HIPAA Compliance

Education

High School Diploma

Healthcare Certification

Job description

Job Description - Transplant Clinical Coordinator Assistant (25018040)

Job Description

Job Number:

25018040

Description

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Days

The community you’ll be caring for: AdventHealth Orlando

• Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
• Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
• AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you’ll contribute:

Under general direction, the Clinical Coordinator Assistant-Transplant assists the Clinical RN Coordinators in the pre and post phases of care working with laboratory, imaging, registration, referring physician offices and financial services personnel. The Assistant provides support to physicians and nurses by facilitating patient flow and assisting with activities including facilitation/coordination of:

1. Initial referral process
2. Patient evaluations for advanced therapy, potential organ recipients, living donors or VAD (Ventricular Assist Device) patients
3. On-going care of the established patients
4. Patient education process

The Assistant is responsible for initiating actions or tasks in the electronic record for process adherence and volume metrics. The Assistant provides optimal service to patients, respects patient confidentiality, and works within established parameters. Actively participates in outstanding customer service and maintains respectful relationships.

The value you’ll bring to the team:

• Utilizes sensitivity and responsiveness with patients, families and visitors by listening and communicating effectively with courtesy, consideration and tact.
• Acts as the family’s liaison between program/practice support and clinical staff, including:
• Triaging calls and distributing to appropriate staff
• Providing status updates and general information
• Providing customer service recovery when encountering upset patients and escalating concerns when necessary
• Serves as the primary resource between the program and referring community, including:
• Triaging calls and distributing to appropriate staff
• Providing general program information and guidance for referral process
• Providing status updates and general information
• Mailing letters, medical records, and relevant correspondence to referring physicians
• Performs general tasks related to initial referral processing, including:
• Providing courteous customer service with a patient-first attitude
• Timely review of new referrals from community physicians and inpatient team
• Decisive triaging of new referrals (Routine, Stat, Surgical)
• Verifying and accurately entering demographic and insurance information
• Assessing patient's insurance against matrix to determine appropriateness of referral
• Gathering medical records to ensure timely processing of referral within 14 days
• Strengthening relationships with community partners and referring physicians
• Maintaining patient confidentiality following HIPAA protocols
• Screening new applications to ensure completeness and mailing out responses for missing information
• Obtaining and entering insurance information and forwarding to financial personnel

The expertise and experiences you’ll need to succeed:

• 1+ year experience in a complex practice environment or healthcare setting such as catheter lab, endoscopy, infusion center, etc., coordinating multiple physician offices, with direct care or inpatient care within the last three years