Transplant Access & Scheduling Specialist

Beth Israel Lahey Health; Boston (MA); Hybrid; USD 30,000 - 41,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Transplant Practice Specialist in Boston to support the multidisciplinary clinical team by managing patient appointments, obtaining insurance approvals, and handling the main phone line.

The role involves coordination with surgeons, hepatologists, nephrologists, infectious diseases, social workers and nutritionists, requiring excellent customer service and clear communication.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems including MS Office.

Responsibilities

• Obtains referrals required for patient prior to scheduled visits and ensures compliance with referral and authorization rules.
• Assists patients with full registration and updates insurance information for billing and pre-transplant services.
• Coordinates and schedules multiple new and follow-up appointments for a multidisciplinary team.
• Maintains up-to-date patient information and supports Medicare time study per instructions.
• Answers and triages a high volume of calls with professional communication and accurate messaging.

Skills

Customer service

Phone etiquette

Communication

Education

High School diploma or GED

Associate's degree

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking a Transplant Practice Specialist in Boston to support the multidisciplinary clinical team by managing patient appointments, obtaining insurance approvals, and handling the main phone line.

The role involves coordination with surgeons, hepatologists, nephrologists, infectious diseases, social workers and nutritionists, requiring excellent customer service and clear communication.