Translation Project Manager

Hanna Interpreting Services LLC; Spring Valley (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Hanna Interpreting Services LLC in Wisconsin seeks a Translation Projects Management Supervisor to lead the Project Management team, ensure on-time delivery, and uphold quality across language service projects. The role shifts from executing tasks to shepherding a multi-tier PM team and coordinating with DTP, ADA, and clients.

You will drive performance, mentor PMs, and manage resources, budgets, and client communications.

Qualifications

• Minimum 5 years in translation project management.
• Supervisory or team-lead experience in an LSP.
• Advanced knowledge of CAT tools and TMs (e.g., memoQ).
• Familiarity with ISO management within translation contexts.

Responsibilities

• Lead the PM team to ensure on-time, high-quality delivery across language projects.
• Perform performance reviews and implement improvement plans.
• Coordinate with DTP, ADA, and clients to keep projects on schedule.
• Act as primary escalation point for time-sensitive or complex requests.

Skills

Leadership

Team supervision

PM performance

CAT tools

memoQ

XTRF

Trello

Tools

memoQ

XTRF

Trello

Job description

Job Description Translations Project Management Supervisor Job Summary

The Project Management Supervisor leads the Project Management team to ensure operational excellence and high-quality delivery across all language service projects. Reporting directly to the Translations Operations Manager This role transitions from day-to-day project execution to a leadership focus—overseeing a multi-tier team of Project Managers. The Supervisor is responsible for team performance, professional development, and maintaining seamless communication between the PM team, clients, and internal departments like DTP and ADA.

Key Responsibilities

Team Leadership & Performance Management

• Direct Supervision: Oversee the day-to-day workload, attendance, and time-card management for the PM team.
• Performance Tracking: Maintain and monitor PM scorecards, conduct 30/60/90-day and annual performance reviews, and implement PIPs or disciplinary warnings when necessary.
• Mentorship: Act as the primary technical and process resource for PMs, providing instructions and sharing advanced industry knowledge.
• Resource Allocation: Review project assignments and adjust workloads based on individual PM strengths, weaknesses, and current capacity.

Operational Oversight & Quality Control

• Workflow Auditing: Conduct overall project reviews and implement countermeasures to prevent recurring issues.
• Escalation Point: Make critical decisions on time-sensitive, tight-budget, or highly irregular requests.
• Financial Review: Perform final financial checks on completed projects and review any project requests exceeding $10,000 and report to the operations manager about any project requests with more than $1,000 profit loss.
• Capacity Support: Serve as the primary backup Project Manager for all clients to ensure zero service gaps during absences.

Client & Internal Collaboration

• Strategic Communication: Work closely with DTP and ADA Supervisors to ensure multi-departmental projects stay on schedule.
• Key Account Management: Manage advanced or unique clients as assigned, including high-volume accounts.
• Stakeholder Engagement: Facilitate kickoff meetings and provide bi-weekly reporting for the department’s largest clients.

Qualifications & Skills Required

• Experience Industry Expertise: Minimum 5 years of experience in translation project management.
• Leadership: Prior experience in a supervisory or team-lead role within a Language Service Provider (LSP).
• Technical Proficiency: Advanced knowledge of CAT tools and TMs (e.g., memoQ), Business Management Systems (e.g., XTRF), and collaboration tools (e.g., Trello).
• Industry Standards: Familiarity with ISO management and implementation within a translation context.

Core Competencies

• Advanced Problem-Solving: Ability to troubleshoot portal issues and system integrations independently.
• Negotiation: Proven ability to negotiate rates and deadlines with global linguist vendors.
• Strategic Alignment: Understanding of EOS (Entrepreneurial Operating System), V/TO, and Co