Transitional Services Case Manager

Sojourner Center; Phoenix (AZ); On-site; USD 45,000 - 56,000; Full time

Job summary

Sojourner Center in Phoenix, AZ seeks a Transitional Services Case Manager to provide case management and trauma-informed support for women and families fleeing domestic violence. You will facilitate classes on-site and manage a caseload focused on safety and self-sufficiency.

Responsibilities include assessing eligibility, coordinating services, documenting progress, and collaborating with internal programs to offer comprehensive resources.

Qualifications

• Bachelor’s degree in the field or related field with two years of experience.
• Ability to obtain Level I Fingerprint Clearance Card, CPR and First Aid certification.
• Valid driver license and auto insurance may be required.

Responsibilities

• Provide case management and trauma-informed support to residents.
• Facilitate on-site classes and manage assigned caseload.
• Assess eligibility and develop service plans with residents.
• Coordinate with internal programs and external resources.
• Document client interactions in accordance with guidelines.
• Monitor resident progress and ensure safety and self-sufficiency.
• Collaborate with staff to maintain professional boundaries.

Skills

Case management

Trauma-informed care

Crisis assessment

Interpersonal skills

Documentation

Education

Bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Timekeeping system

Internet searching

Keyboarding

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Transitional Services Case Manager

Transitional Housing Full-time 1.0 Professional Phoenix, AZ, US

15 days ago Requisition ID: 1169

Job Summary

Provides support and resources for women and families fleeing domestic violence through case management with a focus on safety, self-sufficiency and domestic violence education. Facilitates classes offered on site and manages assigned case load.

Essential Functions

• Recognizes and effectively responds to impacts of domestic violence and other trauma utilizing appropriate assessments and evidence-based practices.
• Provides ongoing case management and response to trauma impacts utilizing a strengths-based approach providing a continuum of care through coordination of services.
• Engages transitional residents in the collaborative process of identifying, planning, accessing and advocating for resources, supports, and services to address the impacts of trauma experienced.
• Conducts assessments, determines eligibility for services, and engages in individual development service planning and ensures that appropriate program requirements are practiced, monitoring client engagement and participation.
• Forms relationships with staff and residents, maintaining professional boundaries, while strengthening the developmental problem-solving and coping capacities of residents.
• Utilizing a social-ecological framework and working collaboratively as a team, links residents with systems that provide supportive resources, services and opportunities.
• Provides support within the scope of the cultures of the individuals and families served, which may include coordination and collaboration with the Children & Youth Services Program, Lay Legal program, Outreach program, Pet Shelter, Human Trafficking Program, and other programs and resources.
• Coordinates, assesses, links, monitors, and evaluates resident progress utilizing a strength-based approach. This may include monitoring residents’ self-administration of medications.
• Identifies, adapts, and responds to crisis events, applying crisis intervention and prevention techniques and implementing culturally competent practices.
• Participates in the care and maintenance of the campus and equipment.
• Provides clear, concise, and consistent documentation in accordance with established guidelines and aligned with Quality Assurance policies and procedures.
• Creates and implements service plans and/or individual development plans in partnership with residents and provides psychoeducation by facilitating classes and/or support groups.
• May include individual and/or group counseling.

Competencies (Knowledge, skills, and abilities)

To perform the essential functions of this job successfully, an individual should demonstrate the following competencies:

• Problem solving/critical thinking—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• Customer service—the individual provides caring, quality support to participants, staff and others.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations; demonstrates group presentation skills and conducts meetings.
• Written communication—the individual presents numerical data effectively and is able to read and interpret written information.
• Computer skills – the individual demonstrates basic knowledge of Microsoft Outlook and Word, timekeeping system, Internet searching, keyboarding and ability to learn other specialized computer applications.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Performance quality—the individual demonstrates accuracy and thoroughness and monitors own work.
• Adaptability/flexibility—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

Cultural and Organizational Expectations

• Promotes open communication and contributes to an environment of trust and mutual respect.
• Recognizes, values, and affirms social diversity that contributes richness to the Sojourner Center community, ensuring cultural competency in the provision of services.
• Values being part of, and contributes to, a culture of performance, teamwork, collaboration, growth, and continuous improvement, including licensure and accreditation compliance.
• Understands and supports Sojourner Center Vision, Mission, Values, and Strategic Goals.

Education, Experience, and Other Requirements

• Bachelor’s degree in the field; OR Bachelor’s degree in unrelated field with two (2) years’ experience
• Prefer experience in family violence programs.
• Ability to obtain a Level I Fingerprint Clearance Card, CPR and First Aid certification.
• Valid Arizona Driver License, proof of automobile insurance and Motor Vehicle Record acceptable to Sojourner Center’s insurance company.

Physical Factors/Working Conditions

• Stands, walks, and sits continuously throughout the day.
• Reaches, stoops, bends, lifts, carries and manipulates various materials to assist participants’ moving.
• Utilizes computer to access Internet and enter information into prepared forms.
• Some travel between work locations may be required.
• Has the potential to be exposed to infectious diseases and must use Universal Precautions.
• Required to spend time outside daily regardless of weather conditions.
• Has a risk of physical danger due to the nature of the population served.