Shelter Advocate

Sojourner Center; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Sojourner Center seeks an experienced case manager to provide safety, support, and resources to residents and families through trauma-informed case management.

You will engage residents in individual sessions, coordinate crisis referrals, and support shelter operations while documenting services and maintaining professional boundaries.

Qualifications

• Bachelor’s degree in a related field, or equivalent combination of education/experience.
• Ability to obtain necessary certifications and licenses per organization.
• Experience in family violence programs preferred.

Responsibilities

• Provides safety, support and resources for individuals and families through case management.
• Engages residents in one-on-one case management sessions to identify needs.
• Provides crisis intervention, referrals, and resource coordination.
• Supports shelter operations, including tours, entry services, and guidelines.
• Maintains documentation in accordance with policies and procedures.
• Participates in service coordination meetings and communicates information to staff.

Skills

Problem solving

Interpersonal skills

Compassionate service

Oral communication

Written communication

Computer skills

Planning/organizing

Performance quality

Adaptability

Dependability

Safety awareness

Education

Bachelor’s degree in a related field

Associate’s degree + 2 years of related experience

High School Diploma + 4 years of related experience

Tools

Microsoft Outlook

Microsoft Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Phoenix, AZ, US

Job Summary

Provides safety, support and resources for individuals and families through case management within the framework of a variety programs and a focus on addressing trauma related to domestic violence. Engages with residents in one-on-one case management sessions, assisting residents in identifying and addressing individualized needs, offering resources and education.

Essential Functions

• Recognizes and effectively responds to impacts of domestic violence and other trauma.
• Works with staff in, a team environment, and with residents, providing objective support and maintaining professional boundaries.
• Provides ongoing modeling, support, referrals, and resources, taking crisis calls and coordinating services.
• Provides family support within the scope of the cultures of the families served, which may include rotating child care supportive services.
• Provides welcome tours and shelter entry services. Orients clients to shelter environment, guidelines, and requirements. Ensures that appropriate shelter guidelines are practiced. Assists clients in identifying and fulfilling immediate needs.
• Fulfills other administrative/operational duties as needed, including providing bus passes, completing babysitting agreements, and assisting with proposals and grievances.
• Builds rapport and a positive sense of community.
• Monitors participants’ self-administration of medications.
• Identifies/adapts to crisis events, applying crisis intervention and prevention techniques.
• Provides on-site facility coordination services, including monitoring gates, completing safety checks, cleaning and preparing rooms, monitoring the cleanliness of the campus, and providing cleanup when needed, submitting work orders, and locking/unlocking doors.
• Documents services in accordance with established policies and procedures, in a timely fashion.
• Participates in all required service coordination meetings, communicating all relevant information to appropriate staff (Case Managers, Coordinators, Managers, etc.).

Competencies (Knowledge, skills, and abilities)

To perform the essential functions of this job successfully, an individual should demonstrate the following competencies:

• Problem solving/critical thinking/crisis intervention—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.
• Compassionate and empathic service provision—the individual provides caring, quality support to residents, staff, and others.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations; demonstrates group presentation skills and conducts meetings.
• Written communication—the individual presents data effectively and is able to read and interpret written information.
• Computer skills – the individual demonstrates basic knowledge of Microsoft Outlook and Word, timekeeping system, Internet searching, keyboarding, and ability to learn other specialized computer applications.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
• Performance quality—the individual demonstrates accuracy and thoroughness and monitors own work.
• Adaptability/flexibility—the individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

Cultural and Organizational Expectations

• Promotes open communication and contributes to an environment of trust and mutual respect.
• Recognizes, values, and affirms social diversity that contributes richness to the Sojourner Center community, ensuring cultural competency in the provision of services.
• Values being part of, and contributes to, a culture of performance, teamwork, collaboration, growth, and continuous improvement, including licensure and accreditation compliance.
• Understands and supports Sojourner Center Vision, Mission, Values, and Strategic Goals.

Education, Experience, and Other Requirements

• Bachelor’s degree in a related field; OR, Associates degree in a related field plus two (2) years of related experience; OR, High School Diploma plus four (4) years of related experience.
• Prefer experience in family violence programs.
• Ability to obtain a Level I Fingerprint Clearance Card, CPR, and First Aid certification.
• Valid Arizona Driver License, proof of automobile insurance, and Motor Vehicle Record acceptable to Sojourner Center’s insurance company.

Physical Factors/Working Conditions

• Stands, walks, and sits continuously throughout the day.
• Reaches, stoops, bends, lifts, carries and manipulates up to 25 pounds.
• Utilizes computer to access Intranet/Internet and enter information into prepared forms.
• Some travel between work locations or in the community may be required.
• Has the potential to be exposed to infectious diseases and must use Universal Precautions.
• Required to spend time outside daily regardless of weather conditions.
• Has a risk of physical danger due to the nature of the population served.