Transitional Services Advocate

New Hope Midcoast; Rockland (ME); Hybrid; USD 31,000 - 42,000; Full time

Benefits offered by this job

Mileage reimbursement

Health, dental, and vision insurance

Retirement program

Generous time off and holidays

Job summary

New Hope Midcoast is the regional Domestic Violence Resource Center serving Sagadahoc, Lincoln, Knox, and Waldo counties, offering support to people affected by domestic abuse, dating violence, and stalking.

We have an opening on our residential team for a Transitional Services Advocate who helps clients identify goals, navigate housing, provide crisis intervention, helpline coverage, safety planning, and referrals.

Qualifications

• Relevant bachelor’s degree, or equivalent combination of education and experience.
• At least one year of work experience in a social service setting.
• Possession of a valid and active Maine driver’s license, a reliable vehicle, and adequate insurance.

Responsibilities

• Provide on-call coverage for the 24-hour helpline, including rotating daytime and overnight shifts.
• Support individuals and families in housing programs to identify and work toward goals.
• Assist with crisis intervention, safety planning, and advocacy with legal and referral services.

Skills

Crisis intervention

Case management

Active listening

Written communication

Empathy

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Google Workspace

Job description

We’re Hiring!

New Hope Midcoast is the regional Domestic Violence Resource Center that offers support to people in Sagadahoc, Lincoln, Knox, and Waldo counties affected by domestic abuse, dating violence, and stalking. We also provide educational resources to assist our communities in creating a safer, healthier future.

We currently have an opening on our residential team for a second Transitional Services Advocate position. The Transitional Services Advocate is responsible for supporting individuals or families in our housing program by helping them to identify and work towards their goals to become self-sufficient. This person will also work with the three other members of our residential team to help clients navigate the housing system as well as other activates that support clients in safety planning with the goal of advancing New Hope Midcoast’s capacity to achieve its mission related to the issues of domestic abuse, dating violence, and stalking. The Transitional Services Advocate will also work with clients outside of our residential program providing services such as crisis intervention, helpline coverage, safety planning, accompaniment to patients in a hospital setting, support group facilitation, legal advocacy, and providing information and referrals.

We seek a candidate who:

• Is respectful, kind, and empathetic
• Has effective listening, oral and written communication skills
• Displays good judgment
• Has experience working with people in crisis or with complex needs
• Has experience with case management
• Is knowledge of local social services, housing, criminal justice, education, and health systems
• Is organized, with strong attention to detail and a structured way of approaching tasks
• Is punctual, dependable, and committed to the work
• Has basic computer skills (working knowledge of Microsoft and Google Suites helpful but not required)
• Is comfortable working independently with limited day-to-day supervision

Required Role on Helpline

All advocates are required to provide on-call coverage for our 24-hour helpline including covering M-F and weekend daytime and overnight shifts, on a rotation, with frequency of shifts dictated by staffing and volunteer levels. On-call responsibilities include serving on the front lines to answer helpline calls as they come through, completing emergency shelter screenings, providing support and guidance for on-call volunteers, and seeking consultation from supervisors regarding complex calls. New Hope Midcoast fully trains all employees to fulfill this role, and additional on call pay rates apply. When hiring, we consider if candidates will be a strong fit for our helpline, in addition to the role they are applying for.

Qualifications:

• Relevant bachelor’s degree, or equivalent combination of education and experience
  
• At least one year of work experience in a social service setting
  
• Possession of a valid and active Maine driver’s license, a reliable vehicle, and adequate insurance

Additional Job Information:

• Full-time (40 hr) position.
• We are seeking someone to be based in Knox or Waldo County Maine, with hybrid-remote options available
• Requires travel throughout our catchment area (with mileage reimbursement)
• This position has training requirements that may require this staff member to travel out of state for several days at a time once every 1 or 2 years.
• Pay range is $22.45-$30.38/hr with excellent benefits as well as mileage reimbursement
• Competitive benefits including a retirement program and health, dental, and vision insurance.
• Generous time off, including 13 federal holidays, 5 floating personal holidays and personal time off. Additional time off is earned after completion after-hours and weekend direct service work.

We strongly encourage those with the following identities to apply: Black, Indigenous, and people of color, people with intersecting identities - LGBTQIA+, women and non-binary people, people living with disabilities and others with lived experience being part of marginalized communities

After reviewing applications, we will contact selected applicants for interviews. Applications are due by 9am on November 30.