Transitional Care Liaison - post acute

Diversicare; Bessemer (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Tuition reimbursement

Paid time off

Disability insurance

EAP

Life Insurance

Referral bonuses

Hardship fund

Wallet pay advance

Job summary

Diversicare, a provider of post-acute care services across 44 centers, seeks an account-focused sales professional in the United States (Alabama area). You will develop key account relationships, manage referrals and admissions, and work with center teams to match services with patient needs.

This role emphasizes trust, compassion, and service excellence. Requirements include a Bachelor's degree and at least five years of healthcare sales experience, preferably in long-term care.

Qualifications

• Bachelor's degree required.
• Minimum five years' healthcare sales experience, preferably in long-term care.

Responsibilities

• Develop key relationships within assigned Key Accounts and manage referrals and admissions.
• Communicate with customers to determine needed services and care.
• Collaborate with Center teams and referral sources to assess patient needs.
• Educate customers to ensure positive experience and reduced rehospitalizations.
• Help facilitate smooth patient and resident transitions.
• Manage account assignments in market segments with the sales manager.
• Maintain open communication with referral sources and team members.
• Develop relationships with decision makers and influencers as appropriate.

Skills

Sales

Account management

Relationship building

Education

Bachelor's Degree

Job description

Overview

Smile, You’ve Found Us!

Are you passionate about caregiving? Would you like to work with the best team in the world? If so,

We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a critical role in fostering an environment of Service Excellence, which we extend to all those we are privileged to serve.

If you wish to make a difference in the lives of our patients and residents,

Full Time Benefits include:

• Medical/Dental/Vision
• Excellent 401k plan
• Tuition Reimbursement
• Vacation, Holiday, and Sick Time
• Long and Short Term Disability
• Employee Assistance Program
• Life Insurance
• Referral Bonuses
• DiversICARE - employee hardship fund
• Pay advancement program - OnShift Wallet

Diversicare provides post-acute care services to patients and residents at 44 skilled nursing and long-term care centers in five states, primarily in the Southeast, Midwest and Southwest United States. Together, with our team of dedicated healthcare professionals, we leverage our diverse strengths to provide each patient and resident with healthcare serves that best meet their needs.

It is Diversicare’s Mission to “Improve every life we touch by providing exceptional healthcare and exceeding expectations.”

We are guided to excellence by five Core Values: Integrity, Excellence, Compassion, Teamwork and Stewardship, as well as 12 Service Standards.

We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a critical role in fostering an environment of Service Excellence. Our Service Standards are in place to offer support. They lead us to what matters most to our company: creating a warm, caring, safe and professional environment for our customers and each other.

Our culture of impassioned service delivery is the Diversicare Difference.

#DSC123

Responsibilities

• Develop key relationships within assigned Key Accounts and manage external aspects of patient referrals and admissions
• Communicate with customers to determine services and care that best meet their needs, for the right care in the right place at the right time
• Efficiently and effectively collaborate with referral sources and Center teams to assess patient needs for compatibility with Center clinical capabilities
• Thoroughly educate customers and understand customer expectations to provide a positive experience, meet or exceed expectations, and to help reduce unnecessary rehospitalizations
• Help facilitate smooth patient and resident transitions
• Develop and manage Account assignments in key market segments as determined with sales manager (eg physician groups, hospital(s), Assisted Living, Independent Living, Home Health, and community contacts)
• Collaborate with referral sources and team members to facilitate open communication
• Develop and maintain strong relationships with Decision Makers, Decision Influencers, and other Contacts as possible and appropriate

Other Job Demands

• Ability to work with individuals at all levels both within the organization and with outside contacts.
• Adequate computer skills for required data entry, reports and communication.
• Have or develop an understanding of financial options for Skilled Nursing coverage in order to explain options to potential patients/ residents and family members.
• Comply with HIPPA as this position may have access to protected health information in the resident’s clinical and financial records to conduct job duties.

Qualifications

• Bachelors Degree
• Sales experience of five years in the healthcare industry, preferably long term care

Diversicare is committed to being an equal opportunity employer. Diversicare does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including gender identity), national origin, age, or disability, sexual orientation, citizenship, marital status, veteran status, genetic information, or any other characteristic protected by law.

(EOE)