Transitional Care Associate

Kootenai Hospital; Coeur d'Alene (ID); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental/Vision/Life

Tuition assistance

Retirement match

Shift differentials

Wellness program

PerkSpot discounts

Referral bonus

Job summary

Kootenai Health in Coeur d'Alene, ID, seeks a Transitional Care Associate to support discharge planning across Transitional Care Services – Care Management.

You will facilitate information exchange between hospital and post-acute providers, educate patients and families, coordinate transfers, and maintain records to ensure timely, safe discharges.

This role emphasizes collaboration with Nurse Care Manager and Social Worker, attention to regulatory notices, and reliable attendance.

Qualifications

• Requires associate degree; bachelor’s preferred.
• Minimum 5 years of related healthcare experience.
• Knowledge of and ability to communicate with community resources and insurance benefits.

Responsibilities

• Assists in the facilitation and exchange of clinical information between the hospital and post-acute providers and suppliers.
• Supports the functions of the Transitional Care Services department through patient and family education regarding regulatory notices, arranges durable medical equipment, provides administrative assistance, and maintains records.
• Provides timely responses to referrals to post-acute care providers using AIDA and will fax referral information to facilities and other agencies as requested.
• Prepares, completes, and distributes facility transfer packets; identifies missing information and follows up as needed.
• Collaborates with Nurse Care Manager and/or Social Worker to determine and arrange patient transport needs and addresses transfer issues.
• Documents discharge information and barriers in the electronic health record.
• Performs other duties as assigned to support department needs.
• Familiar with standard concepts, practices, and procedures within the field.
• Relies on experience and judgment to plan and accomplish goals.
• Regular and predictable attendance is an essential job function.
• Competent to meet age-specific needs of the unit assigned.

Skills

Healthcare coordination

Community resources knowledge

Clerical experience

Education

Associate's degree required

Bachelor's degree preferred

Job description

• Department Transitional Care Services - Care Management

The Transitional Care Associates (TCA) primary responsibility is to provide direct support throughout the discharge planning process for the Transitional Care Services department.

Responsibilities

• Assists in the facilitation and exchange of clinical information between the hospital and post-acute providers and suppliers
• Supports the functions of the Transitional Care Services department through the education of patients and families regarding required regulatory notices, arranges durable medical equipment, provides specialized administrative assistance, and maintains all required records
• Provides timely responses to the referrals sent to post-acute care providers using AIDA and will fax referral information to facilities (not using AIDA) and to other agencies, as requested by professional staff
• Prepares, completes, and distributes facility transfer packets. Identifies missing information and provides appropriate follow up as needed
• Collaborates with Nurse Care Manager and/or Social Worker to determine and arrange patient transport needs, and troubleshoots problems with transfers relative to late transportation
• Documents in the electronic health record on the focus list of patients with up-to-date discharge information and any discharge barriers
• Performs other duties as assigned to support department needs
• Familiar with standard concepts, practices, and procedures within the field
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications

• Associate’s degree required, Bachelor’s preferred; Minimum 5 years’ of related healthcare experience may be accepted in lieu of an Associate’s degree
• Prior clinic, hospital or health related field experience
• Minimum 1 year of clerical experience in a health care setting or social services agency in addition to education requirement
• Knowledge of and ability to communicate with community resources: Home health, durable medical equipment, oxygen, skilled nursing facilities and transportation companies (information, referral, and prior authorizations)
• Knowledge of insurance benefits, Medicare, Medicaid, commercial plans and medical terminology

Working Conditions

• Must be able to maintain a standing position
• Typical equipment used in a clinical job
• Typical equipment used in an office job
• Repetitive movements

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff.Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discountsproviding access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

A variety of medical, dental, and vision insurance plans are available to both full and part-time employees, with some available at no cost to the employee. In addition, benefit-eligible employees also gain access to the following:

• Tuition assistance and career development programs
• Robust Retirement Plan
• Night, weekend and PRN shift differentials

What makes a successful employee at Kootenai Health?