Manager, Transition Strategy Partner

TriNet; New York (NY); On-site; USD 90,000 - 168,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability Insurance

401(k) plan

Employee stock purchase plan

11 company holidays

PTO

Leave program

Job summary

TriNet is seeking a Manager, Transition Strategy to lead a team delivering high-quality onboarding transitions across the customer lifecycle. You will translate enterprise strategies into actionable operations, guiding Transition Strategy Partners and ensuring consistency in customer experience.

Based in Atlanta, Austin, or New York City, this role oversees complex engagements, collaborates with Sales, and drives improvements to onboarding efficiency and stakeholder alignment.

Qualifications

• Bachelor's Degree required.

Responsibilities

• Lead, coach, and develop Transition Strategy Partners to drive performance and capability building.
• Oversee end-to-end transition delivery to ensure timely onboarding and customer outcomes.
• Partner with Sales to ensure accurate scoping and alignment of solutions.
• Mitigate risk on complex deals and support faster deal cycles by addressing dependencies.
• Establish KPIs to track onboarding timelines, quality, and customer experience.
• Drive process improvements, standardize practices, and support automation initiatives.

Skills

Leadership

Coaching

Onboarding

Strategic thinking

Communication

Problem solving

Stakeholder management

Project management

Analytical thinking

People leadership

Education

Bachelor's Degree

Job description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview

The Manager, Transition Strategy is responsible for leading a team of Transition Strategy Partners ensuring consistent, high-quality execution of transition strategy across the customer lifecycle—from pre-sale through onboarding and transition to steady-state service. This role translates enterprise transition strategy into operational execution by providing leadership, guidance, and oversight to Transition Strategy Partners. The Manager drives consistency in customer experience, supports complex and high-risk engagements, and ensures alignment between sales commitments, solution design, and onboarding execution.

We are looking to add to the team in Atlanta, Austin, and New York City.

What You Will Do

• Lead, coach, and develop Transition Strategy Partners, driving performance, goal alignment, and ongoing capability building.
• Foster a high-accountability, customer-focused culture through training, coaching, and day-to-day guidance.
• Oversee end-to-end transition delivery to ensure timely, high-quality onboarding and customer outcomes.
• Manage resource alignment, provide escalation support, and guide teams through complex customer scenarios.
• Partner with Sales to ensure accurate scoping, feasibility, and alignment of customer solutions.
• Mitigate risk on complex deals and support faster deal cycles by addressing onboarding dependencies and operational constraints.
• Establish and monitor KPIs to track onboarding timelines, quality, and customer experience.
• Ensure adherence to standards, drive performance reviews, and maintain visibility into risks and outcomes.
• Act as a key liaison across various departments across the organization to drive aligned execution.
• Resolve escalations and remove blockers to maintain onboarding success and delivery timelines.
• Drive process and system improvements to enhance efficiency, scalability, and onboarding execution.
• Leverage insights to refine playbooks, standardize practices, and support automation initiatives.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree required

Experience Qualifications

• Typically 5+ years Customer onboarding, implementation, transition services, or related areas required
• Typically 2+ years People leadership experience required

Skills And Abilities

• Leadership and coaching capabilities with ability to develop high-performing teams (Advanced proficiency)
• Understanding of customer onboarding, implementation, and transition processes (Advanced proficiency)
• Ability to balance strategic priorities with operational execution (Intermediate proficiency)
• Consultative, analytical, and problem-solving skills (Intermediate proficiency)
• Managing escalations, risk, and complex customer scenarios (Advanced proficiency)
• Communication, presentation, and facilitation skills (Intermediate proficiency)
• Business acumen, including understanding of sales processes, contracts, and solution configuration (Intermediate proficiency)
• Ability to manage multiple priorities in a fast-paced environment (Intermediate proficiency)
• Commitment to service excellence, customer advocacy, and continuous improvement (Advanced proficiency)
• Commitment to high professional ethical standards and a diverse workplace (Advanced proficiency)

Licenses and Certifications

• Certified Associate in Project Management (CAPM) preferred or
• Certified Project Management Professional (PMP) preferred
• Certified Payroll Professional (CPP) preferred or
• PHR or SHRM-CP preferred or
• SPHR or SHRM-SCP preferred

Travel Requirements

Travel as required to support client engagements and business priorities

Work Environment

• Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The preferred location for this role is Atlanta,New York City, or Austin, and the salary range for this location is $89,600.00 to $168,000.00. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

• medical
• dental
• vision plans
• life and disability insurance
• a 401(K) savings plan
• an employee stock purchase plan
• eleven (11) Company observed holidays
• PTO
• a comprehensive leave program

Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires accommodation during the application process should contact [e-mail] to request such accommodation.