Community Support Specialist

Greystar; Dallas (TX); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Disability

Paid Time off and holidays

401(k) with match

Family leave and fertility benefits

Job summary

Greystar is seeking a Community Support Specialist to join the centralized Resource Center team and support the financial facets of onsite operations. You will perform accounting, bookkeeping, and related tasks for a portfolio of communities, including payables and resident/vendor communications.

You will prepare financial close, ensure accuracy, and support month-end processes, while coordinating with onsite teams and legal counsel as needed.

Qualifications

• College degree in related field, and/or equivalent combination of education and experience is preferred.
• Minimum of one year of accounting, property management (preferably in an Assistant Community Manager role), or other related experience preferred.
• Strong proficiency in property management software (preferably Yardi and Entrata).

Responsibilities

• Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.
• Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes. Additional, manages communication between the vendor/contractor, accounting, and the client/owner as needed.
• Communication with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforce lease contracts to maximize revenue.
• Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation. Ensuring proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.
• Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.
• Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.
• Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move- out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.

Skills

Accounting

Property management knowledge

Communication skills

Attention to detail

Customer service

Education

College degree in related field

Equivalent education/experience

Tools

Yardi

Entrata

Excel

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.

Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.

Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management.

Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Community Support Specialist works on Greystar's centralized Resource Center team and supports the Company’s goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to assigned portfolio of communities.

Additionally, the Community Support Specialist will prepare financial close out, ensure accuracy and process all payables, and will be responsible for resident and vendor communication and related accounting and financial transactions as necessary.

The Resource Center is Greystar's centralized team focused on supporting Greystar communities' property operations by completing various administrative and financial-related tasks pertaining to delinquency management and collections, invoice processing, lease renewals, move-outs, accounting month end processes, and more!

JOB DESCRIPTION

• Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.
• Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes. Additional, manages communication between the vendor/contractor, accounting, and the client/owner as needed.
• Communication with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforce lease contracts to maximize revenue.
• Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation. Ensuring proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.
• Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.
• Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed or products purchased, codes expenses to appropriate Chart of Account codes, and manages communication between the vendor/contractor, accounting, and the client/owner as needed.
• Coordinates setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.
• Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.
• Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move- out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
• Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.

Knowledge, Skills, Abilities

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
• Strong proficiency in using property management software (preferably Yardi and Entrata).
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to validate and calculate payment information.
• Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections/delinquency management.
• Employment history that demonstrates the application of property management, accounting, and customer service background sufficient to assist in managing the day-to-day operation of an apartment community, resolve customer complaints and issues, and complete financial records, documents, and reports.
• College degree in related field, and/or equivalent combination of education and experience is preferred.
• Minimum of one year of accounting, property management (preferably in an Assistant Community Manager role), or other related experience preferred.

The salary for this position is $55,000.

Additional Compensation

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

Corporate Positions

In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

Onsite Property Positions

In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.
• *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Core Values

• Integrity: We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality: We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism: We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability: We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service: We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork: We work together to accomplish goals, solve problems, and enrich our work environment.