Community Support Specialist

Greystar; Lenox (TN); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Housing discount

401(k) match

Parental leave

Job summary

Greystar is seeking a Community Support Specialist to support onsite operations and financial processes for a portfolio of communities. The role includes accounting, payables, resident communications, and coordination with vendors and owners using Yardi.

The ideal candidate has a year of accounting/property management experience, strong math and communication skills, and familiarity with lease enforcement and legal documents.

Qualifications

• Minimum of one year of accounting or property management experience.
• Ability to read, write, and communicate effectively for legal documents and financial operations.
• Proficient in internet, word processing, spreadsheets, and databases.

Responsibilities

• Process onsite operating expenses and payables, assign account codes, and coordinate with vendors and owners.
• Communicate with residents about balances and collect delinquent accounts.
• Assist with lease enforcement, notices, and coordination with legal counsel as needed.
• Complete final accounting procedures to ensure accurate billing and minimize damages.

Skills

Accounting basics

Property management

Communication

Math skills

Legal documents literacy

Customer service

Education

College degree in related field

Tools

Yardi

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.

Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.

Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets.

Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Supports the Company’s goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to assigned portfolio of communities. Additionally, the Community Support Specialist will prepare financial close out, ensure accuracy and process all payables, and will be responsible for resident and vendor communication and related accounting and financial transactions as necessary. Yardi property management software system experience required.

JOB DESCRIPTION

1. Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.
2. Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes. Additional, manages communication between the vendor/contractor, accounting, and the client/owner as needed.
3. Communication with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforce lease contracts to maximize revenue.
4. Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation. Ensuring proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.
5. Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.
6. Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed or products purchased, codes expenses to appropriate Chart of Account codes, and manages communication between the vendor/contractor, accounting, and the client/owner as needed.
7. Coordinates setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.
8. Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.
9. Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move- out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
10. Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.

Knowledge, Skills, Abilities:

Minimum of one year of accounting, property management (preferably in an Assistant Community/Property Manager and/or Community/Property Manager role), or other related experience preferred. Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation. Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. Strong proficiency in using property management software (Yardi experience required). Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to validate and calculate payment information. Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections. Employment history that demonstrates the application of property management, accounting, and customer service background sufficient to assist in managing the day-to-day operation of an apartment community, resolve customer complaints and issues, and complete financial records, documents, and reports. College degree in related field, and/or equivalent combination of education and experience is preferred.

The salary for this position is $55,000.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off.
• All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
• Plus your birthday off after 1 year of service!
• Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records. Our continued success depends on our people.

Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents.

As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.

Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.

Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally.

Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management.

Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

To learn more, visit www.greystar.com.