Transit Support Associate — Philadelphia (Contract-to-Hire)

Jawnt; Philadelphia (Philadelphia County); On-site; USD 60,000 - 75,000; Full time

Job summary

A Philly-based startup is seeking a Customer Support Associate to assist commuters with their benefits and transit issues. This entry-level role requires strong communication skills and empathy, while managing a high volume of inquiries. It begins as a contract with a transition to a full-time position, offering a competitive salary. Ideal candidates are organized, dependable, and thrive in a collaborative atmosphere.

Qualifications

• Natural helper excited about customer support.
• Effective communicator under pressure.
• Dependable and organized in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via chat, email, and phone.
• Troubleshoot issues with transit cards and Jawnt Pass.
• Document issues clearly for the right team.

Skills

Customer service

Communication

Problem-solving

Empathy

Organizational skills

Tools

Intercom

Aircall

Linear

Job description

A Philly-based startup is seeking a Customer Support Associate to assist commuters with their benefits and transit issues. This entry-level role requires strong communication skills and empathy, while managing a high volume of inquiries. It begins as a contract with a transition to a full-time position, offering a competitive salary. Ideal candidates are organized, dependable, and thrive in a collaborative atmosphere.