Transit Route Scheduler & Dispatch Specialist

Mass Transit magazine; Crookston (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Mass Transit magazine seeks a Transit Route Scheduler to manage daily dispatch of Heartland Express Transportation services and related duties. The role includes coordinating rides, trips, ticket handling, monthly reports and public relations with a focus on courteous customer service.

The position requires an associate degree or 2 years of related experience, strong Word/Excel skills, and the ability to communicate city and rural directions. This is an on-site opportunity based in Minnesota.

Qualifications

• Associates Degree or two years equivalent of experience working in a similar position such as office support, dispatch, communications, or reception/switchboard utilizing phone, organizational and communication skills with the public.
• Two years of experience working with computers, including Microsoft Word and Excel, email and internet.
• Ability to understand city street structure and to effectively communicate city and rural directions to others.
• Excellent interpersonal, written and verbal communication skills.
• Pleasant and professional phone skills.
• Ability to work as a part of a team.
• Ability to establish and maintain effective working relationships with others.
• Pass pre-employment drug screening and background search requirements as listed on Conditional Job Offer; upon hire and continuously meet requirements thereafter.
• Participate in subsequent drug/alcohol testing and background searches as appropriate.

Responsibilities

• Answers incoming calls; assists or transfers to others as appropriate.
• Operates a variety of communication equipment including radio, telephone, computer and scheduling system.
• Schedules daily calls and reservations in Marshal, Kittson, Pennington, Polk, Red Lake, Clearwater, Norman and Mahnomen Counties; including the in-town commuters, rural and inner-city buses using a dispatch software program.
• Monitors radio, vehicle location via software for information regarding scheduling, issues and field situations; notifies supervisor of situations requiring attention.
• Provide a variety of public transportation information to passengers, the general public and other public agencies; provide quality customer service and respond to public inquiries and requests for service in a courteous manner.
• Respond to emergency situations as requested including hazardous and sever weather conditions.
• Coordinate with supervisors, police and other dispatchers as required.
• Communicate with passengers as needed.
• Answers questions within the position responsibilities and transfers on to others as appropriate.
• Tracks and monitors allocation of bus tickets to drivers.
• Prepares the rural route and special trip listings for the drivers.
• Prepares and enters a monthly calendar of all routes into dispatch software program.
• Helps to notify the public of closings.
• Tracks riders’ no-shows.
• Schedules daily bus routes in response to passenger service requests (same day service).
• Review, organize, and maintain trip manifests to maximize route efficiency.
• Maintains riders’ profiles; including home addresses and phone listings on all new and existing riders.

Skills

Public transportation dispatch

Microsoft Word

Excel

Communication skills

Phone skills

Teamwork

Organizational skills

Customer service

Education

Associate degree

Dispatch experience (2 years)

Tools

Dispatch software

Job description

Mass Transit magazine seeks a Transit Route Scheduler to manage daily dispatch of Heartland Express Transportation services and related duties. The role includes coordinating rides, trips, ticket handling, monthly reports and public relations with a focus on courteous customer service.

The position requires an associate degree or 2 years of related experience, strong Word/Excel skills, and the ability to communicate city and rural directions. This is an on-site opportunity based in Minnesota.