Transit Route Scheduler - Dispatch & Passenger Support

Tri Valley Opportunity Council, Inc.; Crookston (MN); Hybrid; USD 40.000 - 58.000; Vollzeit

Zusammenfassung

Tri Valley Opportunity Council, Inc. seeks a Transit Route Scheduler to support Heartland Express Transportation services, handling daily scheduling, dispatching, and related administrative duties.

The role involves coordinating rides, scheduling special trips, ticket management and monthly reporting, all while maintaining professional communication with callers, clients, vendors and drivers. Responsibilities include coordinating rural and urban routes across several counties, managing trip

Qualifikationen

• Associates degree or two years of related work experience.
• Proficient in Word and Excel; ability to use email and internet.
• Strong interpersonal and communication skills, especially with the public.

Aufgaben

• Answer incoming calls and route to appropriate staff.
• Operate dispatch and scheduling systems and two-way radio.
• Schedule daily calls and reservations across multiple counties.
• Monitor communications and alert supervisor of issues.
• Provide public transportation information with courteous service.
• Prepare monthly calendars and route schedules for drivers.
• Maintain rider profiles and manage ticket allocations.

Kenntnisse

Dispatch experience

Customer service

Phone communication

Teamwork

Ausbildung

Associates Degree or two years equivalent experience

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

Tri Valley Opportunity Council, Inc. seeks a Transit Route Scheduler to support Heartland Express Transportation services, handling daily scheduling, dispatching, and related administrative duties.

The role involves coordinating rides, scheduling special trips, ticket management and monthly reporting, all while maintaining professional communication with callers, clients, vendors and drivers. Responsibilities include coordinating rural and urban routes across several counties, managing trip