Transit Operator I

City of High Point; High Point (NC); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Life-long pension after vesting after

401K and 457B retirement plans

PTO earned within first year

12 paid holidays per year

Tuition reimbursement

Medical/dental/vision coverage

Job summary

The City of High Point is hiring a Transit Operator I to join the Transit Department. This role emphasizes safe, reliable bus service with a dependable schedule, including Sundays off, and meaningful community impact.

Join a team committed to public service and smooth daily operations. You will operate assigned routes, perform inspections, assist passengers (including those with mobility devices), and maintain records.

Qualifications

• Must be at least 21 years old.
• Valid Class B NC CDL with Passenger Endorsement.
• Six months of verifiable experience operating a similar or larger commercial vehicle.
• Proficiency in speaking, reading, and writing in English.

Responsibilities

• Operate the bus on assigned routes and schedules.
• Perform pre-departure inspections of the bus and related equipment.
• Maintain trip records including fare collections, mileage, and vehicle conditions.
• Assist passengers in boarding and alighting, including wheelchairs or mobility devices, and secure wheelchairs with straps.
• Collect fares and issue tickets, including transfers.
• Announce bus stops clearly and provide basic schedule information.
• Communicate via two-way radio to report delays or safety issues.
• Perform post-shift inspections and complete incident/accident reports.
• Adhere to safety regulations and city policies.

Skills

English proficiency

Customer service

Safety awareness

Tools

Two-way radio

Farebox operation

Wheelchair securement

Job description

Compensation Range

$18.95 - $24.28

Who We Are:

At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries.
We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You’ll join a diverse team of over 1300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world!

Our Core Values:

• Integrity : Saying what we mean and consistently doing what we say with no desire other than the good of the citizens we serve. It means standing up for beliefs.
• Responsibility : A continual process that emphasizes a high level of personal accountability by each member of the organization.
• Partnership : Adding competitive value and quality to the services provided to our residents, businesses, and visitors through responsible fiscal stewardship, increased innovation, greater use of technology, and expanded civic, neighborhood and regional partnerships.

What We Offer:

The City of High Point offers a competitive salary commensurate with education and experience. We also offer generous benefit package for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 401K and 457B Retirement Plans
• PTO earned within first year
• 12 Paid Holidays per year
• Tuition Reimbursement Plan
• Competitive medical, dental, and vision plans effective day one

What You’ll Do:

Ready for a career that combines stability, great work-life balance, and a sense of purpose? Join the City of High Point’s Transit Department as a Transit Operator I today. If you have a passion for driving, love connecting with people, and want to make a meaningful impact in your community - all with a dependable schedule including Sundays off- this may be the perfect fit for you!

Essential Tasks & Responsibilities:

As a Transit Operator I for the City of High Point, your responsibilities will include:

• Operating the bus on assigned routes and schedules, ensuring safe and timely transportation for passengers.
• Performing pre-departure inspections of the bus and related equipment, reporting any defects to ensure smooth and safe operations.
• Maintaining trip records including fare collections, mileage, and vehicle conditions, keeping accurate logs for each route.
• Assisting passengers in boarding and alighting, including those using wheelchairs or other mobility devices, and ensuring their safety by securing wheelchairs with tie‑down straps.
• Collecting fares and issuing tickets, including handling transfer slips to ensure passengers’ journeys are smooth and seamless.
• Announcing bus stops clearly, so passengers are aware of their next destination.
• Providing basic schedule information to passengers, answering questions about routes and arrival times.
• Communicating via two‑way radio to report traffic delays, accidents, downed traffic signs, and faulty signals to office staff and other personnel.
• Performing post‑shift inspections of the bus and reporting any defects, ensuring the vehicle is ready for the next operator.
• Completing incident and accident reports or documenting any unusual circumstances to ensure accurate records.
• Adhering to safety regulations at all times and following prescribed accident procedures when necessary.
• Performing additional duties as assigned to support smooth transit operations.
• Ensuring all work complies with OSHA and City Safety Standards and Policies, maintaining a safe environment for all passengers and staff.

Qualifications:

Minimum Required Qualifications:

• Must be at least 21 years old
• Valid Class B North Carolina Commercial Driver’s License with Passenger (P) Endorsement
• Six (6) months of verifiable experience operating a similar or larger commercial vehicle
• Ability to drive a transit bus in typical urban traffic, and work well under time constraints and stress
• Flexibility to work various schedules, including fill‑ins, split shifts, nights, weekends, and holidays (vacation and holiday leave subject to coverage needs)
• Proficiency in speaking, reading, and writing in English

Preferred Qualifications:

• Twelve (12) months of verifiable experience operating a similar or larger commercial vehicle
• Bilingual skills (French or Spanish)

Physical Requirements:

• Hearing/Speaking: Required to communicate effectively with internal and external customers (co‑workers, citizens, and applicants).
• Visual Abilities:
  • Far Acuity: Must have clear vision at 20 feet or more to safely drive and navigate traffic (corrected to 20/25).
  • Near Acuity: Must have clear vision at 20 inches or less to operate controls and read instruments (corrected to 20/30).
  • Depth Perception: Ability to judge distances for tasks like seating passengers and vehicle operations.
  • Field of Vision: Must have a broad field of vision for surrounding traffic, signs, and instruments.
  • Accommodation: Ability to quickly shift focus between inside bus conditions and external traffic.
• Physical Strength:
  • Light to Medium Work, with the ability to exert up to 30 pounds of force occasionally, 10 pounds frequently, and negligible force constantly for handling materials.
• Physical Demands:
  • Reaching: Extending hands or arms.
  • Handling: Seizing, holding, grasping, or working with hands.
  • Fingering: Picking, pinching, or working with fingers.

Mental Activity/Requirements:

• Reasoning: Ability to apply logical thinking, public personnel laws, and exercise good judgment in various situations.
• Mathematics Ability: Essential for making change, counting money, and preparing reports.
• Language Ability:
  • Read: Ability to interpret manuals, street names, schedules, and instructions.
  • Write: Ability to complete required reports.
  • Speak: Clear and effective communication with colleagues, the public, and via PA system/radio.

Environmental Conditions:

• Physical Surroundings: Work both inside and outside in various weather conditions (rain, sleet, snow, etc.), especially when assisting passengers or at terminals.
• Hazards: Exposure to traffic jams, accidents, and OSHA standards for bloodborne pathogens.
• Machinery/Tools/Work Aids/Other Equipment: Operate and interact with city transit buses, fareboxes, two‑way radios, wheelchair securement straps, and other related equipment.

The work location of this job will be 716 W Martin Luther King Jr Dr High Point, North Carolina.

Our Commitments

The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at-will employer, the City allows employees to terminate their employment, or be terminated at any time, with or without cause, as long as it is not prohibited by law.

The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this “living document” as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.

The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City’s drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. In lieu of or in addition to background screening, candidates selected for employment in a position that requires working with children in any capacity must be fingerprinted and undergo a criminal history record check conducted by the North Carolina State Bureau of Investigation. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any such position without passing a pre-placement physical exam. The City offers employment to successful candidates conditioned upon the City’s receipt of satisfactory results from all required screenings, checks, and exams, as applicable.