Transit Operations Supervisor

CityofWausau; Wausau (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

The City of Wausau seeks a Driver Supervisor for their Metro Ride Transit Department. This full-time role includes responsibilities like scheduling, dispatching, and supervising drivers, along with processing receipts and addressing public inquiries. A commitment to enhancing transit operations and providing superior customer service is essential. Candidates should have an Associate Degree and several years of supervisory experience.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Income continuation insurance

Wisconsin Retirement System enrollment

Generous vacation and sick leave

Paid holidays

Qualifications

• Three (3) or more years of supervisory experience.
• Ability to obtain a State of Wisconsin Class B CDL.
• Previous transit operations experience preferred.

Responsibilities

• Prepares driver work schedules and posts them.
• Processes daily driver receipts and dispatches drivers.
• Investigates and responds to public complaints and inquiries.

Skills

Communication

Supervision

Problem Solving

Customer Service

Education

Associate Degree

Tools

Microsoft Word

Microsoft Excel

Job description

The purpose of this position is to provide driver supervision, dispatch drivers, process daily driver receipts, maintain driver leave records, and prepare daily work schedules for the City of Wausau Metro Ride Transit Department.
Essential Duties and Responsibilities

Prepares driver work schedules. Posts schedules.

Processes daily driver receipts and prepares bank deposits.

Dispatches drivers.

Investigates and interacts with law enforcement, schools and parents regarding behavioral issues on transit system. Dispatch appropriate discipline under Transit guidelines.

Provides fixed-route bus and paratransit information.

Schedules rides for the paratransit program.

Observes and documents driver performance.

Investigates and responds to public complaints and inquiries.

Investigates and prepares documentation of all accidents and reporting.

Operates transit bus when necessary. Fills driver vacancies due to illness, emergencies, etc.

Maintains records regarding driver leave requests and balances.

Provides instruction and training to bus operators.

Additional Duties and Responsibilities

• Provides customer information over the telephone.
• Delivers and picks up mail and other correspondence from city hall.
• Delivers student tickets and tokens to sales outlets.
• Makes presentations to groups, agencies and organizations.

Education and Experience Requirements

• Associate Degree, and
• Three (3) or more years of supervisory experience, and
• Ability to obtain and maintain a State of Wisconsin Class B Commercial Driver’s License (CDL) with Air Brake and Passenger endorsements within 12 months of hire
• Previous transit operations experience is preferred

A combination of education and experience that provides equivalent knowledge, skills, and abilities to successfully perform in this position may be considered.

Knowledge, Skills and Abilities

• Basic knowledge and ability level with Microsoft Word and Excel.
• Ability to analyze data and information using established criteria in order to determine consequences and to identify and select alternatives. Ability to compare, count differentiate, measure and sort information. Ability to assemble, copy, record, classify, compute, tabulate, transcribe and categorize data and information.
• Ability to counsel, mediate and/or provide supervision. Ability to persuade, convince and train others. Ability to advise and provide interpretation to others regarding the application of policies, procedures, and standards to specific situations.
• Ability to utilize a wide variety of advisory and design data and information, such as driver leave requests and records, accident reports, daily driver reports, incident reports, work schedules, ticket/transfer count sheets, operator’s manual, labor contract, personnel policies, safety manual, regulations, non-routine correspondence, computer software operating manuals, ordinances and general operating manuals.
• Ability to communicate orally and in writing with department personnel, law enforcement personnel, other City department personnel, and transit patrons.
• Ability to add and subtract, multiply and divide, and calculate percentages, fractions, and decimals.
• Ability to use functional reasoning in performing influence functions such as supervising, managing, leading, teaching, directing, and controlling.
• Ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory and/or judgment criteria.
• Ability to operate, maneuver and/or steer equipment and machinery requiring simple but continuous adjustments such as a transit bus, coin handling machine, computer keyboard/terminal, calculator, telephone, photocopier, fax machine, and computer printer.
• Ability to coordinate eyes, hands, feet, and limbs in performing skilled movements such as rapid keyboard use.
• Ability to exert light physical effort in sedentary to light work, typically involving lifting, carrying, pushing, and pulling.

Physical and Working Environment
Limited exposure to disagreeable elements such as dirt, temperature fluctuations, and/or limited exposure to weather conditions. Limited travel within the City of Wausau. Normal mental and visual attention is required. Light physical demands to include bending, twisting, turning, and light lifting. Limited exposure to workplace hazards.IMPORTANT! All applications must completely filled out and have a Resume attached in the Attachments section of the application. Applications that are not complete and do not have the required attachment will not be considered.
When completing References section, include 3 professional references with current and valid email addresses.

ADDITIONAL POSITION INFORMATION:
This is a full-time position, with a typical schedule of 10:30 a.m. to 7:00 p.m., Monday through Friday. This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and is not eligible for overtime. Starting annual rate DOQ.

This is a non-union position.

The City of Wausau offers a full range of benefits including health, dental, vision, life, and income continuation insurance, and enrollment in the Wisconsin Retirement System. Starting vacation accrual of 15 days per year, 3 personal holidays upon hire, generous sick leave accrual, and 10 paid holidays.

SPECIAL ACCOMMODATIONS:
The City of Wausau will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the Human Resources Department or phone [phone] to request special accommodations prior to the application deadline.

NOTICE TO APPLICANTS:
Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require public employers to treat the following items as a public record: Each applicant’s application, records, recommendations and qualifications except as provided in Section 19.36 (7), Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the City not provide access to this information.

If you choose not to have this information become a public record, you must make such a request in writing to the Human Resources Department. If you become a finalist for the position, your identity may be disclosed as required by law.

ADDITIONAL NOTICES:
https://www.dol.gov/agencies/ofccp/posters
https://www.dol.gov/agencies/whd/posters/fmla
https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act

The City of Wausau is an Equal Opportunity Employer