Transit Dispatcher: Real-Time Driver Coordination

Keolis Commuter Services; Leesburg (VA); On-site; USD 40,000 - 65,000; Full time

Job summary

Keolis Commuter Services in Leesburg, VA is seeking a dispatcher to manage driver schedules, communicate with customers, and coordinate coverage for call-offs. The role requires one year of dispatch experience, strong English skills, and ability to multitask in a fast-paced transit environment.

Candidates should be reliable, able to work nights/weekends/holidays, and comfortable in a union environment. Knowledge of the Multi County area should be an asset; pre-employment drug screen and

Qualifications

• Must have a High School Diploma or equivalent.
• Must have at least one (1) year previous experience in dispatch role.
• Must be able to read, write and speak English.
• Must be able to multitask.
• Ability to shift priorities and make decisions on detours when necessary.
• Previous experience in the transit industry either as a driver or dispatcher, preferably in a paratransit environment a plus.
• Must be dependable with reliable transportation to get to and from work.
• Computer literate using a Windows-based computer operating systems, which includes Excel.
• Strong knowledge of the service area (Multi County area including DC).
• Must be able and willing to work all schedules, that may include nights, weekends and holidays.
• Must be able to work in a high-pressure, fast-paced environment and communicate at all times in a professional and courteous manor.
• Must able to work in a union environment.
• Must be able to pass a pre employment drug screen and background check.
• Please note: Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail.

Responsibilities

• Ensure that each driver reports at their scheduled work shift time.
• In charge of notifying customers of service delays and interruptions via software.
• Answer customer calls and give directions and ETA.
• Arrange coverage for any call offs within driver staffing.
• Ensure all operators pull out on time.
• Provide written documentation of incidents which may require follow‑up action but not limited to call outs by operators.
• Communicate clearly with others both verbally and in writing using the English language.
• Promptly provide client with information on location and ETA.
• Make cost‑effective and operationally efficient decisions regarding assignment or movement of trips and/or drivers.
• Monitor Transit Radio System (TRS) messages of radio actives of bus and sedan operators in the field.
• Monitor AVL screen to identify and prevent late running routes and to optimize utilization of standby and/or extra board resources based on proximity to affected destinations.
• Maintain Dispatch Communication log and complete all applicable documentation.
• Perform various administrative duties; answer incoming calls, courtesy calls and filing etc.
• Other duties as required

Skills

Dispatch experience

Multitasking

English proficiency

Problem solving

Education

High School Diploma or equivalent

Tools

Excel

Windows OS

Job description

Keolis Commuter Services in Leesburg, VA is seeking a dispatcher to manage driver schedules, communicate with customers, and coordinate coverage for call-offs. The role requires one year of dispatch experience, strong English skills, and ability to multitask in a fast-paced transit environment.

Candidates should be reliable, able to work nights/weekends/holidays, and comfortable in a union environment. Knowledge of the Multi County area should be an asset; pre-employment drug screen and