Dispatcher

Keolis America; Virginia; On-site; USD 28,000 - 39,000; Full time

Job summary

Keolis America is seeking a dispatcher to oversee driver reporting, schedule adherence, and customer communications across the Multi County area including DC. The role requires a valid CDL, English proficiency, and the ability to multitask in a fast-paced environment.

Candidates should be dependable with reliable transportation, computer-literate (Windows, Excel), and able to work a flexible schedule including nights and weekends.

Qualifications

• Must have a High School Diploma or equivalent.
• Must have a valid CDL and be able to read, write and speak English.
• Must be able to multitask and shift priorities as detours arise.
• Previous transit industry experience as a driver or dispatcher preferred, especially paratransit.
• Must be dependable with reliable transportation to get to and from work.
• Computer literate; Windows OS and Excel.
• Strong knowledge of the service area (Multi County area including DC).
• Flexible schedule including nights, weekends and holidays.
• Able to work in a high-pressure, fast-paced, professional environment; communicate clearly.
• Able to work in a union environment.
• Pass pre-employment drug screen and background check.

Responsibilities

• Ensure each driver reports at their scheduled shift time.
• Notify customers of service delays and interruptions via software.
• Answer customer calls and provide directions and ETA.
• Arrange coverage for any driver call-offs.
• Ensure operators pull out on time.
• Provide written documentation of incidents and follow-up actions.
• Communicate clearly in English, both verbally and in writing.
• Provide client with location and ETA information promptly.
• Make cost-effective, operational decisions regarding trips and driver assignments.
• Monitor Transit Radio System (TRS) and AVL to optimize resources.
• Maintain Dispatch Communication log and complete required documentation.
• Perform various administrative duties (calls, filing, etc.).
• Other duties as required.

Skills

CDL

English proficiency

Multitasking

Detour decision making

Union environment

Customer service

Operational decision making

Education

High School Diploma or equivalent

Tools

Excel

Job description

• Must have a High School Diploma or equivalent
• Must have a valid CDL
• Must be able to read, write and speak English
• Must be able to multitask
• Ability to shift priorities and make decisions on detours when necessary
• Previous experience in the transit industry either as a driver or dispatcher, preferably in a paratransit environment a plus
• Must be dependable with reliable transportation to get to and from work
• Computer literate using a Windows-based computer operating systems, which includes Excel
• Strong knowledge of the service area (Multi County area including DC)
• Must be able and willing to work a flexible schedule that may include nights, weekends and holidays
• Must be able to work in a high-pressure, fast-paced environment and communicate at all times in a professional and courteous manor
• Must able to work in a union environment
• Must be able to pass a pre employment drug screen and background check
• Please note: Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail

Key Accountabilities/Responsibilities

• Ensure that each driver reports at their scheduled work shift time
• In charge of notifying customers of service delays and interruptions via software
• Answer customer calls and give directions and ETA
• Arrange coverage for any call offs within driver staffing
• Ensure all operators pull out on time
• Provide written documentation of incidents which may require follow-up action but not limited to call outs by operators
• Communicate clearly with others both verbally and in writing using the English language
• Promptly provide client with information on location and ETA
• Make cost-effective and operationally efficient decisions regarding assignment or movement of trips and/or drivers
• Monitor Transit Radio System (TRS) messages of radio actives of bus and sedan operators in the field
• Monitor AVL screen to identify and prevent late running routes and to optimize utilization of standby and/or extra board resources based on proximity to affected destinations
• Maintain Dispatch Communication log and complete all applicable documentation
• Perform various administrative duties; answer incoming calls, courtesy calls and filing etc.
• Other duties as required

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

All roles may entail, to varying extents, the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact [e-mail] . Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
• Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

INDHP

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.