TRANSIT DISPATCHER (FULL-TIME)

City of Bullhead City; Bullhead City (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

City of Bullhead City is seeking a dispatcher to receive and dispatch radio calls, route transit vehicles, and manage passenger trip schedules. The role includes clerical duties, daily deposits, and data entry in support of Bullhead Area Transit operations.

The position requires a high school diploma or GED with at least one year of clerical/public service experience, and a valid driver's license. The job is safety-sensitive and may involve rotating shifts, including weekends.

Qualifications

• Requires a high school diploma or GED and one year of clerical/public service experience.
• Equivalent education/experience acceptable.

Responsibilities

• Answers multi-line phones and provide callers with transit directions.
• Schedules passenger trips for the Dial-A-Ride and Senior Center Transportation.
• Receives and dispatches radio calls to drivers on route.
• Prepares daily deposits and reconciles drivers' paperwork.
• Maintains records and generates reports.

Skills

Radio dispatch

Report writing

Data entry

Interpersonal skills

Customer service

Education

High School Diploma or GED

Tools

MS Word

Excel

Database software

Job description

Responsible for receiving and dispatching radio calls, answering multi-line phones, routing transit vehicles, preparing daily deposits, monitoring vehicle status; and performing routine clerical duties. May require transporting passengers on a demand responsive public transportation system. Requires non-standard or rotating shift work, including weekends and may be subject to call back. NOTE: This is a safety-sensitive position subject to the required testing policy per the Federal Transit Administration (FTA). The incumbent is required to fully comply with all operational safety rules and regulations established by Bullhead Area Transit.

Education & Experience

High School Diploma or General Education Development (G.E.D.) and one year of clerical experience providing services to the general public; or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the position.

Licensing & Training

• Valid Driver's License

*Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

Essential Functions

Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and not a comprehensive listing of all functions and tasks performed by positions in this class.

• Performs a variety of office, administrative, and general support assignments; gathers, assembles, organizes, and tabulates data and information.
• Answers multi-line phones and provide callers with information regarding directions and City's transit services.
• Responsible for training new dispatch staff.
• Schedule passenger trips for the Dial-A-Ride service and for the Senior Center Transportation service.
• Receives and dispatches radio calls to drivers on route.
• Uses spreadsheets and other special computer software.
• Performs data entry in order to maintain records and generate reports.
• Completes reports related to vehicle operations and maintenance.
• Collects and record transit fares; reconcile the drivers' paperwork and prepare deposits.
• Provides exceptional customer service to internal and external customers.
• Responsible for coordinating continuation of service between drivers, the Transit Operations Supervisor, and contracted mechanic staff.
• Complies with and promotes safe practices in agreement with the safety rules and procedures set forth.
• Performs other duties as assigned.
• Represents the City with respect, confidence and trust that our colleagues and community place in us.

Knowledge Of

• Modern office practices and procedures.
• Working knowledge of computer word processing Microsoft Word), spreadsheet (Excel), and database software programs.
• Business English, spelling, and grammar.
• Record keeping and filing procedures.
• Good work habits, customer service orientation and safe work operations.
• Traffic and safety laws.
• City streets and business locations.
• Services provided by Bullhead Area Transit System.

Skill In

• Receiving and dispatching calls via radio.
• Preparing clear and concise reports.
• Maintaining logs, reading maps, using computers and related software applications.
• Communication, interpersonal skills as applied to interaction with co-workers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Ability To

• Carry out assigned projects to their completion.
• Communicate efficiently verbally and in writing.
• Produce written documents with clearly organized thoughts using proper sentence structure, punctuation and grammar.
• Enter data or information into a computer terminal, PC or other keyboard device.
• Establish and maintain effective working relationships with employees, City officials, and the general public.
• Maintain confidential and sensitive information.
• Understand and follow instructions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Specific hearing abilities include the ability to hold conversation with others by telephone, in person, and over radio equipment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately quiet.