Transit Dispatcher Extra Help Part-Time

City of Clovis; Clovis (CA); On-site; USD 38,000 - 58,000; Full time

Job summary

The City of Clovis is seeking a dispatcher to provide customer service and dispatch duties for transit services. You will schedule ride requests, assign drivers, and maintain daily logs while ensuring ADA processes are followed.

This role requires a high school diploma and at least six months of dispatching and record-keeping experience. Under general supervision, you will coordinate vehicle maintenance, assist with audits, and produce operational records.

Qualifications

• High school diploma or equivalent.
• Minimum six (6) months of dispatching and record-keeping experience.
• Experience in public transportation desirable.

Responsibilities

• Schedule ride appointments and assign drivers.
• Dispatch trip requests to drivers via two-way radio or electronic device.
• Prepare and maintain daily driver/dispatch logs.
• Provide customer service information on Clovis Transit Services.
• Assist in preparation of transit operational reports and ADA processes.

Skills

Communication

Dispatch coordination

Two-way radio operation

Customer service

Record keeping

Education

High School Diploma

Tools

Basic computer skills

Job description

DEFINITION

Under general supervision, perform customer service and dispatch duties; plan, schedule, oversee, and keep records for the demand response and/or fixed route transit services; administer Americans with Disability Act (ADA) related transit requests; coordinate and audit transit vehicle maintenance; and perform other duties as assigned.

CLASS CHARACTERISTICS

Positions in this class work under general supervision, perform operational coordination and administration of transit operation involving transit vehicles, passengers and drivers, provide customer service information on Clovis Transit Services. Incumbents must maintain an awareness of client needs and demands for service, availability of resources, and efficient coordination to provide high levels of service. Positions in this class perform work which has a moderate degree of variation and allows or requires a range of choice in the application of defined methods or procedures. After receiving training, incumbents work with moderate independence in making decisions in accordance with established practices and are expected to exercise good judgment without constant supervision, referring to the supervisor those matters which do not conform to established practices. Work performance is reviewed periodically for consistency and quality.

Examples of Duties

Schedule ride appointments and requests for return trips; assign drivers according to trip manifest; dispatch trip requests to the appropriate drivers via two-way radio, electronic device or both; prepare and maintain daily driver/dispatch log; provide customer service information on Clovis Transit Services; assist in the preparation of local, state and federal operational reports; assist in the preparation of division deposits; assist with transit audits; issue and certify certification applications for the ADA; maintain ADA ridership file; follow up on drivers' vehicle maintenance reports; coordinate transit vehicle service and repairs with City Fleet Maintenance Shop to maintain the vehicle maintenance schedule and ensure necessary vehicles for transit operations; review and maintain transit vehicle work orders, driver logs and vehicle inspection reports to meet audit requirements; audit transit vehicle work orders; appropriately follow standard procedures in the event of a vehicle accident or breakdown or an employee injury; and perform related work as required.

Typical Qualifications

LICENSE REQUIRED

• Possession of a valid California Driver's License and a good driving record.

EDUCATION AND EXPERIENCE

Education:

• High school diploma or equivalent

Experience:

• A minimum of six (6) months of dispatching and record keeping experience.

Experience Desirable:

• Experience in public transportation.

QUALIFICATIONS

Knowledge of:

• Basic computer operation;
• Modern office practices, procedures, and equipment;
• Telecommunication equipment operation used in transit operations;
• Basic mathematics;
• Clovis arterial streets and main points of interest;
• Appropriate safety precautions and procedures.

Ability to:

• Communicate effectively and professionally, orally, in writing, and electronically in a clear, comprehensive manner;
• Efficiently coordinate vehicles, drivers, and passengers;
• Receive and give information over the telephone, telephone head-set, and two-way radio;
• Operate a two-way radio;
• Dispatch calls to drivers in an efficient manner;
• Communicate with citizens effectively, including those with oral and auditory disabilities;
• Maintain an organized work area;
• Organize and maintain records;
• Collect general ridership information;
• Maintain vehicle and ridership records necessary for compliance with transit regulations;
• Operate modern office equipment including a computer and related software;
• Understand and carry out oral and written instructions;
• Work independently;
• Establish and maintain effective relationships with those contacted in the course of work including working well with others in a team environment.

Supplemental Information

PHYSICAL DEMANDS AND WORKING CONDITIONS

Strength:

• Medium work lifting, carrying and/or pushing 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• Other physical requirements include: sitting for long periods of time, bending, stooping, reaching, standing, and walking;
• Hearing sufficient to correspond with drivers and client needs in person and utilizing a telephone, telephone head-set, and two-way radio.

THE CITY OF CLOVIS IS AN EQUAL OPPORTUNITY EMPLOYER