Transit Customer Service & Records Clerk

City-of-Las-Cruces; Las Cruces (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Las Cruces seeks a dedicated customer service and records specialist to support a Transit program. The role emphasizes accurate data entry, account maintenance, and responsive public service.

You will work in an office, handle payments, and assist with reports and communications while meeting deadlines. A high school diploma and 1 year of relevant experience are required. Bilingual English/Spanish may be required; occasional after-hours work and field contact are possible.

Qualifications

• Equivalent to a high school diploma plus one year of customer service data entry experience.
• Experience with cashiering and accounting functions may be required for some positions.
• Ability to enter and verify data and maintain accurate records.

Responsibilities

• Interact with customers to provide appropriate responses and information.
• Create and update accounts, records, and files; process forms and transactions.
• Balance receipts and cash drawer; collect payments and address questions about City services.
• Prepare reports and distribute information to meet goals and deadlines.
• Assist in communications plans and public relations for projects.

Skills

Customer service

Data entry

Records management

Communication

Cashiering

Problem solving

Education

High school diploma plus 1 year experience

Tools

Office software

Job description

City of Las Cruces seeks a dedicated customer service and records specialist to support a Transit program. The role emphasizes accurate data entry, account maintenance, and responsive public service.

You will work in an office, handle payments, and assist with reports and communications while meeting deadlines. A high school diploma and 1 year of relevant experience are required. Bilingual English/Spanish may be required; occasional after-hours work and field contact are possible.