Customer Service & Records Clerk

City of Las Cruces

Las Cruces (NM)

On-site

USD 36,000 - 48,000

Full time

7 days ago

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Job summary

City of Las Cruces is seeking a full-time Transit Customer Service Clerk to provide timely, accurate, and courteous service, perform records management, and support accounting tasks for assigned programs. The role requires a high school diploma plus at least one year of experience, strong computer skills, and the ability to handle multiple tasks, deadlines, and customer inquiries in a transit environment.

CUrrently, cashiering or basic accounting may be involved.

Qualifications

Equivalent to a high school diploma plus 1 year of customer service and data entry experience.
Experience with cashiering and/or accounting may be required for some positions.
Ability to use a personal computer and installed software to input and record data.

Responsibilities

Interacts with customers to provide appropriate response to inquiries, issues of concern, or requests for information.
Creates/updates accounts and records; inputs data and maintains accurate documentation.
Calculates and processes debit/credit adjustments and handles payments per policies.
Provides assistance to ensure proper use of forms and documents; prepares/reports data as needed.
May monitor radio communications to assist field crews and provide service updates.
Assists in development of communication plans and public relations on projects.