Transit Bus Field Service Technician | Travel & Diagnostics

GILLIG; Memphis (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

GILLIG is seeking a motivated, customer-focused Field Service Representative to travel to customer sites in the Greater Memphis area to perform post-delivery inspections on new buses and document issues for resolution by the Field Services team.

You will report to the Regional Manager, Field Services, and work with customers to understand concerns, facilitate investigations, and coordinate warranty or repair actions as needed.

Qualifications

• Bachelor’s degree in Engineering, Business Administration or equivalent is preferred.
• Minimum 3 years of experience in the Commercial Bus Industry.
• Read blueprints and electrical schematics.
• Ability to mentor and train.
• Proven ability to use computer programs to diagnose bus systems preferred.
• Commercial Driver’s license with passenger endorsements.

Responsibilities

• Travel to customers’ location in the Greater Memphis, TN area but may be required to travel outside that region as needed throughout the United States.
• Partner with our customers to inspect new buses after delivery and repair or adjust any issues as necessary.
• Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan.
• Diagnose electrical and/or mechanical defects on buses and repair as needed.
• Troubleshoot supplier issues and facilitate resolution.
• Perform and document failure analysis using field reports, photos as well as failed material analysis.
• Act as liaison between customer and factory for resolution of difficult product issues.
• Order ship short parts or broken/failed parts as needed to put bus in service.
• Assist customer in ordering warranty or replacement parts as needed.
• Recommend and authorize warranty repairs or policy adjustments as needed.
• Provide driver and mechanic orientations for GILLIG buses.
• Communicate plans with customer to resolve issues with repair process or field campaigns as required.
• Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed.

Skills

Read blueprints

Electrical schematics

Mentor and train

Diagnose bus systems

Commercial Driver’s license with PEnd

Education

Bachelor’s degree in Engineering or related field

Job description

GILLIG is seeking a motivated, customer-focused Field Service Representative to travel to customer sites in the Greater Memphis area to perform post-delivery inspections on new buses and document issues for resolution by the Field Services team.

You will report to the Regional Manager, Field Services, and work with customers to understand concerns, facilitate investigations, and coordinate warranty or repair actions as needed.