Remote Field Service Technician – Transit Bus Diagnostics

RIDE Mobility; United States; Remote; USD 39,000 - 50,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Health insurance

Health savings account

Paid time off

Professional development assistance

Relocation assistance

Vision insurance

Job summary

RIDE Mobility is seeking a Field Technician for the Customer Service Department. You will diagnose and repair buses/trucks under warranty at customer facilities, and perform customer support tasks and campaigns as required.

Travel across the US and Canada, with a Monday–Friday 7:30 am–3:30 pm schedule and remote-related work arrangements. ASE Transit Bus Certifications and 2+ years of field service experience are preferred.

Qualifications

• Knowledge of transit bus maintenance operations and field service support.
• Minimum of two years’ experience.
• ASE Transit Bus Certifications.
• Transit bus Technician experience, preferably in a field service environment.
• Experience with computer-based diagnostics in bus maintenance operations; EV/Hybrid systems preferred.
• Driver's license with minimal infractions; Class B with Passenger Endorsement preferred.

Responsibilities

• Diagnose and repair warranty-related issues at customer facilities; provide field service reports.
• Coordinate resources and manage workflows in the CRM.
• Respond to customer requests and assist with maintenance issues.
• Order parts and coordinate repairs; provide daily service reports and requisitions.
• Perform diagnostics on air brake systems, suspension, ABS, and heavy-duty braking components.
• Support new vehicle delivery acceptance with customers in the US and Canada.
• Provide daily status updates to the Customer Service Manager.

Skills

Transit bus maintenance knowledge

Field service support

Two years experience

Travel flexibility

Computer-based diagnostics

EV/Hybrid systems familiarity

CRM usage

License: valid driver's license

Education

ASE Transit Bus Certifications

Tools

DVOM usage

Insulation tester (HV)

Job description

RIDE Mobility is seeking a Field Technician for the Customer Service Department. You will diagnose and repair buses/trucks under warranty at customer facilities, and perform customer support tasks and campaigns as required.

Travel across the US and Canada, with a Monday–Friday 7:30 am–3:30 pm schedule and remote-related work arrangements. ASE Transit Bus Certifications and 2+ years of field service experience are preferred.