Transit Bus Field Service Engineer (70%+ Travel)

GILLIG; Cleveland (OH); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

Gillig is seeking a Field Service Representative to travel to customer sites in Ohio and beyond to perform post-delivery inspections on new buses and place them in service. You will generate detailed field reports and liaise with the Field Service Manager to implement corrective plans, while maintaining a strong focus on customer satisfaction.

The role requires hands-on troubleshooting of electrical and mechanical systems, mentoring of customers, and frequent travel up to 70–80% of the time.

Formación

• Bachelor’s degree in Engineering, Business Administration or equivalent.
• Minimum 3 years of experience in the Commercial Bus Industry.
• Read blueprints and electrical schematics.
• Ability to mentor and train.
• Proven ability to use computer programs to diagnose bus systems.
• Commercial Driver’s license with passenger endorsements.

Responsabilidades

• Travel to customers’ locations in Ohio and beyond as needed.
• Inspect new buses after delivery and repair or adjust issues.
• Identify root causes and develop resolution plans.
• Diagnose electrical and/or mechanical defects and perform repairs.
• Troubleshoot supplier issues and facilitate resolution.
• Document field reports with photos and submit to Field Service Manager.
• Assist in ordering parts and warranty processes.
• Provide driver and mechanic orientations for Gillig buses.
• Communicate plans with customers to resolve repair or field campaigns.

Conocimientos

Troubleshooting

Customer service

Field service

Blueprints & schematics

Diagnostic software

Educación

Bachelor's degree or equivalent

Herramientas

Diagnostic software

CAD software

Descripción del empleo

Gillig is seeking a Field Service Representative to travel to customer sites in Ohio and beyond to perform post-delivery inspections on new buses and place them in service. You will generate detailed field reports and liaise with the Field Service Manager to implement corrective plans, while maintaining a strong focus on customer satisfaction.

The role requires hands-on troubleshooting of electrical and mechanical systems, mentoring of customers, and frequent travel up to 70–80% of the time.