Nationwide Field Service Engineer – Bus Diagnostics & Uptime

GILLIG; Livermore (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Gillig is seeking a Field Service Engineer to travel across the United States to support PDI’s customer satisfaction and complex issue investigations. You will communicate with customers, lead meetings, and coordinate with Gillig teams to resolve root causes and repair plans for heavy-duty buses.

You will document analyses, translate engineering information into repair bulletins, and mentor technicians and the Customer Care Team while ensuring Uptime and improved Mean Time to Repair.

Qualifications

• Bachelor's degree in Engineering, Business Administration or equivalent.
• Experience in the Commercial Vehicle Industry (minimum 5 years).
• Proven ability to read blueprints and electrical schematics.
• Strategic mindset with excellent written and verbal communication skills.
• Proficient with Telematics and diagnostic software/tools.
• Strong computer skills; Salesforce experience preferred.
• Experience solving problems and documenting corrective actions.
• Customer-focused with ability to influence perceptions of product quality.
• HV safety, fall protection and shop safety certification preferred.

Responsibilities

• Travel to customer locations across the United States to support satisfaction and issue investigations.
• Communicate with customers to determine needs and explain complex issues.
• Lead meetings and inform progress to customers.
• Investigate root causes and coordinate with customers, vendors and Gillig teams.
• Document failure analyses using field reports and data.
• Serve as liaison with customers on administrative and technical matters.
• Order parts as needed to return buses to service.
• Provide remote support and mentor technicians and Customer Care Team.
• Contribute to new product readiness and repair plans for post-launch support.
• Prepare management reports on customer complaints and trend analyses.
• Translate engineering information into repair and diagnostics bulletins.

Skills

Telematics diagnostics

Root-cause analysis

Project coordination

Communication

Education

Bachelor's degree in Engineering or related field

Tools

Salesforce

Job description

Gillig is seeking a Field Service Engineer to travel across the United States to support PDI’s customer satisfaction and complex issue investigations. You will communicate with customers, lead meetings, and coordinate with Gillig teams to resolve root causes and repair plans for heavy-duty buses.

You will document analyses, translate engineering information into repair bulletins, and mentor technicians and the Customer Care Team while ensuring Uptime and improved Mean Time to Repair.