Transit Brand Ambassador: Elite Customer Experience

TransWest; Seattle (WA); On-site; USD 60,614,000 - 66,125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid PTO, up to 80 hours annual

Job summary

TransWest in Seattle is seeking a Brand Ambassador to deliver outstanding customer service and connect clients with our transportation network. You will greet riders, share timely information, and assist with our ridership apps to ensure smooth, friendly experiences at work locations.

Join a team that values a positive attitude, cross-functional collaboration, and a commitment to safe, world-class service as clients arrive and depart their shifts.

Qualifications

• 1+ years of customer service experience.
• Experience in the transportation industry preferred.
• Must be at least 18 years old.
• Ability to walk and stand for the shift.
• Proficient English communication.

Responsibilities

• Greet clients and provide excellent customer service.
• Present transportation information and assist riders with apps.
• Collaborate with drivers to ensure smooth operations.
• Represent TransWest professionally and maintain a welcoming environment.

Skills

Customer service

English communication

Positive attitude

Team collaboration

Tools

Ridership apps

Job description

TransWest in Seattle is seeking a Brand Ambassador to deliver outstanding customer service and connect clients with our transportation network. You will greet riders, share timely information, and assist with our ridership apps to ensure smooth, friendly experiences at work locations.

Join a team that values a positive attitude, cross-functional collaboration, and a commitment to safe, world-class service as clients arrive and depart their shifts.