Shuttle Brand Ambassador

TransWest; Seattle (WA); On-site; USD 60,614,000 - 66,125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid PTO, up to 80 hours annual

Job summary

TransWest in Seattle is seeking a Brand Ambassador to deliver outstanding customer service and connect clients with our transportation network. You will greet riders, share timely information, and assist with our ridership apps to ensure smooth, friendly experiences at work locations.

Join a team that values a positive attitude, cross-functional collaboration, and a commitment to safe, world-class service as clients arrive and depart their shifts.

Qualifications

• 1+ years of customer service experience.
• Experience in the transportation industry preferred.
• Must be at least 18 years old.
• Ability to walk and stand for the shift.
• Proficient English communication.

Responsibilities

• Greet clients and provide excellent customer service.
• Present transportation information and assist riders with apps.
• Collaborate with drivers to ensure smooth operations.
• Represent TransWest professionally and maintain a welcoming environment.

Skills

Customer service

English communication

Positive attitude

Team collaboration

Tools

Ridership apps

Job description

About TransWest:We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.

As a Brand Ambassador for TransWest, you will be expected to provide the highest level of customer service and authentically connect with our clients to introduce them to and assist in navigating our transportation network. Brand Ambassadors create a welcoming and safe environment by greeting clients, communicating relevant transportation information, answering client inquires, and interacting with our driver team members to ensure the highest level of care while utilizing our services.

Compensation:

• Fixed wage: $21.30 per hour

Benefits:

• Medical, Dental, Vision & Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO) accrues in accordance with company policy and may be used for vacation, personal, or sick time. Team Members are eligible to accrue up to 80 hours (10 days) of PTO annually, with increased accrual opportunities based on years of service.
• One paid personal day annually. 8 hours for full-time Team Members and 4 hours for part-time Team Members.
• Seven Company-Observed Holidays. Full-time non-exempt Team Members receive eight hours of holiday pay and part-time non-exempt Team Members receive four hours of holiday pay for eligible holidays.

Responsibilities:

• You possess an outgoing and positive attitude and demeanor; you genuinely enjoy and take pride in providing excellent customer service every day.
• Work cross functionally with other TransWest team members to identify potential issues in the field and propose meaningful solutions.
• Can demonstrate and provide instructions to clients on ridership applications and other technology offerings.
• Represent TransWest in a positive way by having a professional appearance, being approachable, and having passion for providing world class customer service as our clients arrive/depart their work locations.
• Interacts with customers in a positive manner. Can track relevant client ridership data and vehicle arrival and departure data.
• Knowledgeable about our transportation brand and the services we provide our clients. Can operate TransWest technology to provide schedule information to our clients.
• Provides relevant customer feedback to TransWest leadership and embraces a culture of process improvement.
• A team player who possesses the ability to work effectively with customers, co-workers, and management.
• Other duties as assigned.

Requirements:

• 1+ years of customer service experience
• Experience working in the transportation industry preferred
• Must be at least 18 years of age
• Must be able to walk and stand for entirety of shift
• Enjoy people and excel at customer service
• Able to communicate proficiently in English

TransWest Culture: Come join our close-knit team. We enjoy having summer BBQ’s, holiday parties, games, contests and so much more at our bus yards and in the office.

Our Commitment to Diversity, Equity, Inclusion, and Belonging:At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.