Transformation Operational Improvement, Senior Consultant

Slalom; Seattle (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Meaningful time off

Paid holidays

Parental leave

401(k) with match

Health, dental, & vision coverage

Adoption and fertility assistance

Short/long-term disability

Wellbeing reimbursement (annual $350)

Job summary

Slalom is seeking an Operational Improvement Senior Consultant based in the Seattle area. You will partner with clients to improve business operations, processes, and ways of working to achieve measurable outcomes.

You will map workflows, analyze end-to-end processes, and define future-state designs with governance and AI-enabled approaches. You will lead cross-functional discussions, develop implementation plans, and build business cases to translate strategy into actionable results, while

Qualifications

• Experience in operations improvement, process improvement or business transformation.
• Proven track record delivering measurable operational improvements.
• Experience leading process assessments, mapping, workshops, root-cause analysis, and implementation planning.
• Strong consulting, communication, and stakeholder management skills.

Responsibilities

• Partner with clients across sectors to improve operations and processes.
• Conduct assessments, interviews, and workshops to identify bottlenecks and opportunities.
• Map workflows across roles, systems, and data to surface issues.
• Redesign end-to-end processes and operating models for sustainable gains.
• Define future-state workflows, KPIs, and governance for value realization.
• Facilitate cross-functional discussions to align priorities and roadmaps.
• Develop business cases, improvement recommendations, and implementation plans.
• Support execution and adoption of improvements with governance and performance management.

Skills

Operations improvement

Process mapping

Stakeholder management

Workshop facilitation

Data analytics

AI capabilities understanding

Communication

Problem solving

Education

Bachelor’s degree

Advanced degree preferred

Tools

Power Platform

ServiceNow

RPA

Workflow automation

Task mining

Job description

Operational Improvement, Senior Consultant

Must be based in the Seattle, Washington area

What will I do?

• Partner with clients across commercial and public sector organizations to improve business operations, processes, and ways of working to achieve measurable business outcomes.
• Conduct operational assessments, stakeholder interviews, and workshops to identify performance challenges, root causes, and opportunities to improve efficiency, quality, customer experience, and business value.
• Map howwork flows across roles, systems, data, and decision points to surface bottlenecks, rework, exceptions, control gaps, and value leakage.
• Analyze and redesign end-to-end business processes, operating models, and governance approaches to enable sustainable improvements and support transformation initiatives.
• Define future-state workflows, decision rights, KPIs, controls, and human + AI ways of working that help clients modernize operations and sustain value.
• Facilitate cross-functional discussions to align stakeholders on priorities, future-state solutions, implementation roadmaps, and value realization opportunities.
• Develop business cases, improvement recommendations, performance metrics, and implementation plans that translate strategy into actionable results.
• Build value cases with clear assumptions, value drivers, and benefits tracking so recommendations translate into practical, fundable plans.
• Support the execution and adoption of operational improvements by helping clients establish performance management practices, governance structures, and continuous improvement capabilities.
• Leverage data, analytics, automation, and AI-enabled capabilities to accelerate delivery and identify opportunities for additional business value, partnering with specialized SMEs as needed.
• Identify and shape practical opportunities for process intelligence, workflow automation, decision support, and AI-enabled operational use cases in partnership with data, AI, engineering, and platform teams.
• Contribute to Slalom’s Transformation and Operational Improvement capability through solution development, knowledge sharing, and team mentorship.

What will I bring?

• Demonstrated experience in operations improvement, process improvement, business transformation, operational excellence, management consulting, or related disciplines.
• Demonstrated success delivering measurable improvements in operational performance, process efficiency, cost reduction, quality, customer experience, or risk management.
• Experience leading process assessments, process mapping, workshop facilitation, root cause analysis, future-state design, and implementation planning.
• Strong consulting, communication, and stakeholder management skills with the ability to influence teams and leaders across all organizational levels.
• Ability to translate complex business challenges into practical solutions that balance people, process, technology, data, and governance considerations.
• Ability to connect process, technology, data, and governance considerations into integrated solutions rather than treating them as separate workstreams.
• Familiarity with process improvement methodologies, continuous improvement practices, operating model design, and organizational change concepts.
• Understanding of how analytics, automation, and emerging AI capabilities can be applied to improve business operations and accelerate value realization.
• Practical awareness of process intelligence, task mining, workflow automation, Power Platform, ServiceNow, RPA, or related modern operations technologies is preferred.
• Experience working in industries such as manufacturing, healthcare, financial services, telecommunications, energy, aerospace and defense, supply chain and logistics, or public sector organizations is preferred.
• Lean Six Sigma certification or similar process improvement certification is preferred but not required. Practical experience delivering operational and process improvement outcomes is more important than formal certification.
• Pragmatic, outcome-focused mindset with curiosity, adaptability, and willingness to learn emerging tools and approaches.
• Bachelor’s degree required; advanced degree preferred.

Travel& On-site

• Willingness to travel based on client and business needs, typically up to 25%.
• Willingness to commute to either client site or Slalom office to enable in-person connection to both clients and Slalom peers/leaders.Expectation includes working where operations happen, including client offices, plants, field settings, and other front-line operating environments when needed.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices.For this role, we are hiring at the following levels and targeted base pay salary ranges:

In ad dition, individuals may be eligible for an annual discretionary bonus . Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

Wearecommittedtopaytransparencyandcompliancewithapplicablelaws.Ifyouhavequestionsorconcernsaboutthepayrangeorothercompensationinformationinthisposting,pleasecontactusat: [e-mail] .Pleasenote,thisrecipientisnotabletosupportrecruitmentinquiriesbeyondthispurpose.

EEO and Accommodations

Slalomisanequalopportunityemployerandiscommittedtoattracting,developingandretaininghighlyqualifiedtalentwhoempowerourinnovativeteamsthroughuniqueperspectivesandexperiences.Allqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,color,religion,sex,nationalorigin,disabilitystatus,protectedveterans’status,oranyothercharacteristicprotectedbyfederal,state,orlocallaws.Slalomwillalsoconsiderqualifiedapplicationswithcriminalhistories,consistentwithlegalrequirements.Slalomwelcomesandencouragesapplicationsfromindividualswithdisabilities.Reasonableaccommodationsareavailableforcandidatesduringallaspectsoftheselectionprocess.Pleaseadvisethetalentacquisitionteamorcontact [e-mail] ifyourequireaccommodationsduringtheinterviewprocess.