Transformation Gemba Coach

IEHP; Rancho Cucamonga (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

On-site fitness center

Medical, Dental, and Vision Insurance

Life and disability options

Career advancement opportunities

Wellness programs

Flexible Spending Account

CalPERS retirement

457(b) option with contribution match

Paid life insurance

Pet care insurance

Job summary

IEHP is looking for a Transformation Gemba Coach to enhance enterprise continuous improvement capabilities through Gemba-based coaching. This role involves working with leaders and STAR facilitators to ensure the consistent application of Lean methodologies and operational excellence principles.

Your responsibilities will include coaching, problem-solving enablement, and developing centralized transformation resources.

Responsibilities

• Coach and strengthen the application of Gemba practices across leaders.
• Partner with STAR leadership to support intake assessment and charter development.
• Establish and reinforce STAR-aligned problem-solving approaches.
• Develop and maintain a suite of transformation methodologies and frameworks.
• Partner with leaders to establish industry-standard transformation practices.
• Monitor effectiveness of leader-led and facilitator-led approaches.
• Reinforce application of enterprise transformation principles across initiatives.
• Drive awareness and sustained adoption of problem-solving approaches.
• Identify system improvement opportunities and inform strategic priorities.
• Perform any other duties as required.

Job description

Overview

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to anauthentic experience!

Reporting to the Chief Transformation Officer, the Transformation Gemba Coach serves as a system-level enablement resource responsible for strengthening enterprise continuous improvement capabilities through Gemba-based coaching, standardization, and Lean methodology deployment aligned to System Transformation & Re-Engineering (STAR) transformation principles and delivery practices. This role focuses on building organizational capability for structured problem-solving, leader-led improvement, and coaching-based transformation support across STAR-sponsored initiatives. Through direct observation of work, facilitation support, intake consultation, and leader enablement activities, the role reinforces enterprise alignment to Lean methodologies, operational excellence principles, and STAR transformation standards.

Operating within the STAR transformation delivery model, the Transformation Gemba Coach partners with leaders, sponsors, STAR facilitators, and STAR leadership to support initiative intake, triage, charter development, facilitation readiness and alignment of transformation resources to enterprise priorities. This role serves as a strategic advisor and capability-building resource responsible for strengthening problem-solving efforts, and reinforcing consistent application of STAR methodologies, facilitation practices, and enterprise improvement approaches across organizational initiatives.

This role operates in close partnership with STAR leadership to reinforce consistency in transformation delivery, enterprise problem-solving standards, facilitation practices, and organizational methodologies across STAR-supported initiatives.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP's Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Additional Benefits

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account - Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Key Responsibilities

• Gemba Coaching & Practice Development: Coach and strengthen the application of Gemba practices across leaders and facilitators to improve the quality of transformation and problem solving, supporting sustained outcomes and more effective impact. Provide feedback and guidance to ensure Gemba is conducted consistently and aligned to enterprise standards
• Initiative Intake, Triage & Charter Development: Partner with STAR leadership to support intake assessment, triage activities, and charter development for STAR-supported initiatives to determine appropriate engagement approach, facilitation support needs, and resource alignment. Partner with leaders, sponsors, and STAR facilitators to support initiative charter development, clarity scope and objectives, and algin transformation efforts to enterprise priorities and STAR delivery practices
• Leader-Led Problem-Solving Enablement: Establish and reinforce STAR-aligned problem-solving approaches, leader-led improvement practices, and structured facilitation methods that enable leaders and teams to independently advance operational improvement efforts while maintaining alignment to enterprise continuous improvement principles
• Enterprise Resource Development & Lean Capability Building: Develop and maintain a centralized suite of transformation methodologies, facilitation frameworks, coaching tools, leader enablement resources, and problem-solving standards that strengthen enterprise continuous improvement capability and support consistent application of Lean principles across the organization
• Best Practice Integration & Standard Work: Partner with leaders and facilitators to establish and sustain industry-standard transformation practices, leader-led improvement approaches, facilitation standards, and coaching methodologies that reinforce effective problem-solving behaviors, operational excellence, and enterprise continuous improvement maturity
• Facilitator Advisory & Strategic Enablement: Partner with STAR facilitators to strengthen transformation delivery consistency through coaching, facilitation advisory support, intake consultation, and application of industry best practices across STAR-supported initiatives and enterprise transformation efforts
• Performance Insight & Continuous Improvement: Monitor effectiveness of leader-led and facilitator-led approaches, including adoption, quality of problem-solving, and outcomes. Identify patterns, capture lessons learned, and continuously refine frameworks, tools, and engagement models to strengthen enterprise capability
• Enterprise Transformation Consistency: Reinforce consistent application of enterprise transformation principles, operational excellence expectations, and continuous improvement practices across organizational initiatives through coaching, advisory support, and alignment to established enterprise approaches
• Adoption, Education & Sustainment Enablement: Drive awareness, understanding, and sustained adoption of problem-solving approaches, improvement frameworks, and operational behaviors across the organization. Deliver education and targeted learning experiences that enable leaders and teams to confidently apply tools in practice
• Enterprise Transformation Insight & Strategic Enablement: Synthesize cross-initiative insights, organizational observations, and transformation trends to identify system improvement opportunities, strengthen enterprise transformation capability, and inform strategic organizational improvement priorities
• Perform any other duties as required to ensure Health Plan operations and department needs are successful

Qualifications

Education & Requirement