System Transformation Operations Facilitator

IEHP; Rancho Cucamonga (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

On-site fitness center

Medical, dental, vision insurance

Life and disability insurance

Career development opportunities

Wellness programs

Flexible Spending Account

CalPERS retirement

457(b) plan with match

Paid life insurance

Pet care insurance

Job summary

IEHP is seeking a System Transformation Operations Facilitator to coordinate STAR-led transformation initiatives and enterprise improvement efforts. You will partner with STAR leadership, executives, and cross-functional teams to enable execution and sustainment of transformation activities.

Responsibilities include coordinating governance, planning, communications, and operational readiness across enterprise transformations, with a focus on accountability and continuous improvement.

Qualifications

• Five years of professional experience in enterprise operations and transformation.
• Experience leading or coordinating complex enterprise initiatives in a matrixed environment.

Responsibilities

• STAR Transformation Operations Coordination: Partner with STAR leadership and enterprise stakeholders to coordinate operational activities supporting STAR-led transformation initiatives and organizational improvement efforts.
• Enterprise Transformation Enablement Systems: Lead coordination and support for programs, engagement campaigns, conferences, and continuous improvement efforts.
• Stakeholder & Executive Coordination: Manage cross-functional stakeholder relationships, executive communication, deliverable oversight, and accountability sustainment.
• STAR Operational Planning & Governance Support: Coordinate planning activities, governance workflows, timelines, and reporting for STAR operations.
• Initiative Oversight & Execution Management: Monitor progress, risks, and commitments to achieve objectives effectively.
• STAR Transformation Communications & Adoption Infrastructure: Oversee communication platforms and engagement activities to strengthen alignment and participation.

Skills

Enterprise operations

Transformation programs

Stakeholder coordination

Tools

Governance tools

Job description

Overview

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to anauthentic experience!

Reporting to the Director, System Transformation & Re-Engineering, Sensei, the System Transformation Operations Facilitator position is responsible for coordinating and operationalizing STAR-supported transformation activities, enterprise transformation activities, and organizational improvement systems within the System Transformation & Re-Engineering (STAR) department. This position serves as a key operational enablement function within STAR’s transformation support model and is responsible for strengthening the operational infrastructure, coordination systems, governance support processes, and execution disciplines that sustain enterprise transformation efforts and organizational improvement activities.

The System Transformation Operation Facilitator partners closely with STAR Leadership, STAR Facilitators, executive sponsors, operational leaders, and cross-functional stakeholders to support coordination and operational execution of STAR-supported transformation initiatives, governance activities, operational workflows, and enterprise engagement efforts. This role serves as a key operational liaison responsible for supporting execution alignment, communication, operational readiness, and sustainment activities across enterprise transformation efforts.

This role provides operational coordination and sustainment support for STAR-supported organizational improvement programs and engagement activities, including the Implemented Improvement Idea Program, Lean Annual Conference, and Executive Huddle. Additionally, the position oversees the sustainment of STAR operational infrastructure including governance support systems, communication platforms, operational workflows, resource repositories, visual management systems, and enterprise transformation support processes that strengthen organizational alignment, accountability, and execution consistency.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Additional Benefits

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account - Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Key Responsibilities

• STAR Transformation Operations Coordination: Partner with STAR leadership and enterprise stakeholders to coordinate operational activities supporting STAR-led transformation initiatives, organizational improvement efforts and enterprise engagement activities
• Enterprise Transformation Enablement Systems: Lead coordination and operational support activities for STAR-supported organizational improvement programs, engagement campaigns, conferences, and enterprise continuous improvement initiatives including the Implemented Improvement Idea Program and Executive Huddle
• Stakeholder & Executive Coordination: Manage cross-functional stakeholder relationships and operational coordinate activities for assigned enterprise initiatives, including executive communication, deliverable oversight, issue escalation, operational alignment, and sustainment of stakeholder accountability
• STAR Operational Planning & Governance Support: Coordinate operational planning activities, governance support workflows, implementation timelines, reporting processes, and execution coordination activities supporting STAR operations and enterprise transformation initiatives
• Initiative Oversight & Execution Management: Monitor operational performance, initiative progress, stakeholder commitments, execution risks, and transformation activities to ensure enterprise deliverables, organizational priorities, and implementation objectives are achieved effectively and sustainably
• STAR Transformation Communications & Adoption Infrastructure: Oversee operational communication and engagement activities supporting enterprise transformation initiatives, organizational campaigns, conferences, continuous improvement efforts, and STAR operational communication platforms. Coordinate enterprise awareness activities, program updates, resource distributions, and communication workflows that strengthen organizational alignment, participation, and engagement
• STAR Transformation Operations Infrastructure: Oversee the coordination, maintenance, and sustainment of STAR operational repositories, governance tools, communication systems, workflow resources, standardized operational processes, collaboration platforms, vendor-supported systems, and enterprise transformation support infrastructure utilized to support STAR operations and organizational improvement activities
• Executive Operations & Leadership Support: Coordinate executive operational support activities including leadership reporting, presentation materials, initiative communication, meeting coordination, accountability tracking, and follow-through activities supporting enterprise transformation priorities
• Visual Management & Operational Sustainment: Oversee operational sustainment activities for visual management systems, huddle boards, mission control environments, operational dashboards, and enterprise transformation infrastructure designed to reinforce organizational accountability, visibility, and continuous improvement practices
• STAR Operational Sustainment & Executive Support: Develop and maintain operational coordination systems, implementation workflows, operational governance processes, reporting cadences, procurement support activities, budget coordination processes, and sustainment processes supporting STAR operations and enterprise transformation execution efforts
• Operational Research & Program Development: Conduct operational research, program assessments, and organizational analysis related to enterprise transformation activities and improvement initiatives. Develop recommendations and operational insights that support organizational effectiveness, execution maturity, and transformation capability development
• Continuous Improvement & Systems Thinking: Apply systems thinking and continuous improvement principles to identify opportunities that strengthen operational effectiveness, improve organizational coordination, reduce execution barriers, and enhance enterprise transformation capabilities
• Perform any other duties as required to ensure Health Plan operations and department needs are successful

Qualifications

Required

• Five (5) years of demonstrated experience at a professional level in enterprise operations, transformation operations, program management, organizational improvement, operational excellence and/or cross-functional initiative coordination
• Experience must include leading or coordinating complex enterprise initiatives, governance activities, stakeholder engagement, operational planning, and execution management within a matrixed organization environment
• Demonstr