Transformation Director

Global Payments; Atlanta (GA); On-site; USD 140,000 - 190,000; Full time

Job summary

Global Payments seeks a senior Program/Project Manager to lead a professional services team delivering IT implementations for clients. You will oversee project initiation through delivery, manage budgets and staffing, and ensure revenue and cost targets are met.

You will coordinate cross-functional teams, negotiate SOWs, and maintain strong client relationships, shaping strategic solutions and driving client satisfaction and repeat business.

Qualifications

• Experience leading professional services projects for IT implementations.
• 10+ years total experience with 5–6 years in management.
• Experience negotiating terms, pricing, and SOWs.

Responsibilities

• Win Professional Services business from new and existing clients to meet revenue projections.
• Create SOW documents after negotiating terms and pricing for each client.
• Coordinate cross-functional teams to deliver client solutions.
• Manage client relationships to ensure satisfaction and repeat business.
• Oversee billing and revenue recognition alignment with projections.

Skills

Client relationship management

Contract negotiations

Project management

Budget analysis

Strategic communication

Education

Bachelor's Degree

Master's Degree

Job description

Job Description

Summary of This Role

Manages a team who lead projects / initiatives supporting the company-client relationship, ensuring client satisfaction. Oversees the execution and completion of information technology solutions projects and implementations in the professional services arena. Provides budget analysis, labor planning, and coordination of activities between client and company team members. Monitors project and implementation completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the implementation and client acceptance of capitalized / enterprise software systems, or system integration projects or engagements. Serves as mediator to internal issues and conflicting priorities for team members of cross-functional teams focused on the delivery of new or existing solutions to clients.

What Part Will You Play?

• Wins Professional Services business from new and existing clients in order to meet and/or increase revenue projections. Maintains current client and industry needs to prepare sales and marketing materials which are tailored to fit the specific client needs. Facilitates discussions with clients at all levels of executive management to ensure successful business outcome.
• Creates all Statement of Work (SOW) documents after negotiating terms and pricing and tailoring each role to the specific client's implementation needs. Facilitates multi-party legal discussions to ensure client approval. Ensures critical timelines are met in order to meet revenue recognition guidelines for all revenue projections and targets. Manages contract amendments, renewals, pricing proposals and approvals while staying closely aligned with the Issuing Account Managers.
• Represents or acts on behalf of the client regarding the client's business model, financial position, implementation processes and offerings. Translates between internal and client stakeholders to ensure solutions are aligned. Cultivates and manages the client relationship to ensure satisfaction and repeat business opportunities.
• Maintains a close collaborative relationship with senior leadership in Sales, Account Management, Client Services and Implementation Services in order to facilitate sales opportunities. Coordinates and drives activities with a variety of team members to include solutions consultants or business analysts, portfolio analysts, marketers, developers, system test analysts and operations engineers to execute against delivery plan and ensure optimal solution is delivered to our clients.
• Develops business cases for expansion of teams and new services and/or products in answer to market needs.
• Reviews and approves weekly and monthly client billing and invoices and resolves any reporting or calculation issues, questions, or disputes.
• Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 10 years
• related professional experience including a minimum of 5-6 years experience in a managerial position.

Preferred Qualifications

• Master's Degree
• related field of study from an accredited university.
• Prior Global Payments, payment or technology industry experience is preferred.

What Are Our Desired Skills and Capabilities?

None Identified

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.