Transfer Specialist

sci; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

sci in Phoenix, AZ is seeking a Transfer Specialist to handle care, removal, and transport of deceased. You will work with team members to ensure compliance with laws and company policies, while driving company vehicles in a respectful manner when interacting with families.

This role requires a High School Diploma, a valid driver's license, and the ability to lift up to 75 pounds. You must be willing to work nights, weekends, and holidays; schedule is 12-hour shifts from 5:00 pm to 5:00 am with

Qualifications

• Education: High School Diploma or equivalent.
• Experience: At least one year as courier/driver with direct customer interaction preferred.
• Ability to work weekends and nights as schedule requires.

Responsibilities

• Safely drives company owned vehicles for first call transfer of deceased and follows chain-of-custody procedures.
• Collaborates with first responders, hospital staff, and care facilities as needed.
• Interacts with bereaved families during home transfers with sensitivity and professionalism.
• Enters transfer details into proprietary software according to procedures.
• Transports caskets to airports, care centers, or funeral homes and assists with moving caskets.
• Cleans and maintains vehicle appearance and performs fueling as needed.
• Identifies vehicle issues and reports for maintenance or repair.

Skills

Customer interaction

Scheduling flexibility

Safety awareness

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

Our associates celebrate lives. We celebrate our associates.

The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and courteously drive company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.

JOB RESPONSIBILITIES

• Safely drives company owned professional vehicles to perform "first call" transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures. Follows processes for chain-of-custody, paperwork, and deceased identification
• Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
• For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression
• Enters deceased event information into proprietary software according to company procedures
• Transports caskets to airports, care centers, or funeral homes; assists with moving caskets
• Washes, vacuums, and cleans vehicles ensuring vehicle is presentable
• Fuels vehicles as necessary
• Follows safety guidelines and expenditure processes
• Maintains personal protective and transfer supplies in vehicles including cleaning products
• Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection

Minimum Requirements

• Education: High School Diploma or equivalent
• Licenses: Current state/province issued driver's license with an acceptable driving record
• Experience: At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred
• Knowledge, Skills and Abilities: Ability work schedule to support business needs including weekends and nights
• Ability to work on-call weekends, nights and holidays rotation
• Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally; push/pull up to 200 pounds
• Ability to drive in hazardous, heavy traffic, and weather conditions
• Basic computer skills required

WORK CONDITIONS

Work Environment

• Work indoors and or outdoors during all seasons and weather conditions
• Local and/or multiple location traveling required
• Comply with Field dress code policy

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Lifting, pushing, pulling up to 75 pounds

Work Hours

• Working beyond "standard" hours as the need arises
• Local travel up to 100% using company vehicle

Schedule

12-hour days/5:00 pm- 5:00 am.

Postal Code: 85009

Category (Portal Searching): Operations

Job Location: US-AZ - Phoenix