Transfer Credit Coordinator

College for Creative Studies; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

College for Creative Studies in Detroit seeks a Transfer Credit Coordinator to lead the TCE process, ensure accurate credit placement, and maintain data integrity across transcripts, syllabi and external agreements.

You will collaborate with Admissions, Academic Advising and faculty, monitor turnaround times, update degree mappings, and support accreditation records while guiding the workflow with technology platforms like DegreeSight and CRM/SIS systems.

Qualifications

• Bachelor's degree required.
• Two+ years in transfer admissions or transfer advising in higher education.
• Familiarity with Michigan Transfer Agreement or MACRAO preferred.
• Experience with CRM/ERP/SIS systems.
• Ability to translate policy for diverse audiences.

Responsibilities

• Process transcripts in DegreeSight; validate AI-based equivalency recommendations and flag non-mapped courses.
• Coordinate with Admissions Counselors and Academic Advisors to collect syllabi/work samples for course equivalency.
• Monitor tasks to meet turnaround time standards and flag bottlenecks or system issues.
• Oversee and guide students pursuing credit through Prior Learning Assessment.
• Archive studio course credits awarded by faculty to support transfer pathways.
• Make independent decisions on General Education and Foundation courses with established benchmarks.
• Assist in updating course equivalencies and mapping articulation agreements in DegreeSight.
• Serve as the process anchor across Admissions, Advising, Registration, and Department Chairs.
• Provide updates on credit evaluation statuses to relevant offices and staff.
• Participate in occasional evening/weekend events to support on-site TCEs.
• Identify workflow gaps during implementation and recommend improvements.
• Generate reports on evaluation volume, turnaround times, AI accuracy, and overrides.
• Identify data patterns indicating partner institutions or process updates.
• Support audit documentation and accreditation records for transfer policy.

Skills

Data handling

Process documentation

Workflow tracking

Cross-functional communication

Education

Bachelor's degree

Tools

CRM

ERP

SIS

TargetX (Salesforce)

Job description

Position Description

The Transfer Credit Coordinator functions as the central operational lead for CCS's transfer credit evaluation (TCE) process, ensuring that the college's transfer practices are accurate, efficient, and consistent with institutional policies. This position serves as a critical link between academic departments and student-facing enrollment offices, overseeing the integrity of credit placement and database management. The Coordinator supports the Director of Transfer and Academic Partnerships in advancing institutional enrollment and retention initiatives; refining evaluation workflows, and optimizing technology and systems to facilitate a seamless transition for students with transfer credits. This is a systems-focused role that emphasizes process stewardship, data accuracy, and collaborative problem-solving across the college community.

Position Accountabilities And Essential Functions

• Process college transcripts through DegreeSight, validating AI-generated equivalency recommendations and initiating review of courses for which no established equivalency exists.
• Coordinate with Admissions Counselors and Academic Advisors to facilitate the collection, organization, and assessment of syllabi and/or work samples when required to determine course equivalency.
• Monitor evaluation tasks to maintain turnaround time standards; flag volume spikes, bottlenecks, and user or system issues.
• Oversee and guide students pursuing credit through Prior Learning Assessment.
• Coordinate the development of an archive of studio course credit awarded by faculty to support transfer pathway development and consistent application of external credit with key partner institutions.
• Exercise independent decision-making authority for General Education and Foundation courses with established equivalency benchmarks and for all MTA-designated coursework.
• Assist the Director of Transfer and Academic Partnerships with course equivalency updates as needed.
• Assist in mapping existing articulation agreements and equivalency tables into DegreeSight.
• Serve as the process anchor across Admissions, Academic Advising and Registration, and Department Chairs, maintaining clear communication, documentation and status tracking.
• Provide timely updates on approved, denied, and pending credit evaluation status and outcomes to the Associate Registrar, Admissions Counselors, and Academic Advisors.
• Participate in occasional evening and/or weekend events as needed to provide on-site TCEs.
• Identify workflow gaps during the implementation phase and recommend process solutions.
• Generate regular reports on evaluation volume, turnaround times, AI accuracy rates, and override frequency.
• Help identify patterns in data that indicate potential partner institutions or needed updates to the evaluation process or.
• Support audit documentation and accreditation-related records pertaining to transfer credit policy.
• Participation in internal and external Committees and Associations as required.

Qualifications And Experience

• Bachelor's degree required.
• High degree of comfort working with data, process documentation, and workflow tracking tools.
• Two or more years of experience in Transfer Admissions or Transfer Student Advising in a higher education setting. Familiarity with the Michigan Transfer Agreement, Michigan community college articulation landscape, or MACRAO frameworks preferred.
• Demonstrated experience with customer resource management (CRM), Enterprise Resource Planning (ERP) or student information systems (SIS). Colleague, TargetX (Salesforce) preferred.
• Experience supporting or participating in a technology implementation project in a higher education setting.
• Excellent organizational and project management skills with the ability to manage multiple concurrent workflows.
• Strong written communication and critical thinking skills; able to translate policy and process for different audiences, including faculty, staff, and students.
• Background in or working knowledge of fine arts, design, or a related creative discipline preferred.

Work Environment

This job operates in a professional office and college campus environment. The noise level in the work environment is usually moderate. The employee is occasionally exposed to outside weather conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to maintain a stationary position, use a computer and other office equipment, and communicate effectively in person, by phone, and virtually. Frequent interaction with others, including staff, faculty, students and third parties is required. The employee may occasionally be required to move files or other objects weighing up to 25 pounds, including from low and high places. The ability to move around within the office and between buildings on campus, attend off-site meetings and events, and travel between Ford Campus site to Taubman Center site are required. CCS will make reasonable accommodations that will allow individuals with disabilities to perform the essential functions.

About CCS

The College for Creative Studies (CCS) is a nonprofit, private college accredited by the Higher Learning Commission and authorized by the Michigan Education Department to grant Bachelor's and Master's degrees. CCS, located in midtown Detroit, strives to provide students with the tools needed for successful careers in the dynamic and growing creative industries. CCS foster students' resolve to pursue excellence, act ethically, engage their responsibilities as citizens, and learn throughout their lives. With world-class faculty and unsurpassed facilities, students learn to be visual communicators who actively use art and design toward the betterment of society. The College is a major supplier of talent to numerous industries, such as transportation, film and animation, advertising and communications, consumer electronics, athletic apparel, and many more. Its graduates are exhibiting artists and teachers, design problem solvers and innovators, as well as creative leaders in business.

The College for Creative Studies, a leading college of art and design, represents a community composed of individuals with many perspectives, personal experiences, values, identities and worldviews and we value what this brings to our organization. CCS is an Equal Opportunity Employer. We consider applicants for all positions without regard to age, race, color, national origin, religion, sex, sexual orientation, height, weight, gender identity, marital or veteran status, disability or any other legally protected status.

The College for Creative Studies subscribes to the principle of equal opportunity in its employment, admissions and educational practices and strives to provide an environment and workplace free from unlawful harassment or discrimination. We encourage applications from all.