Transfer Credit and Admissions Operations Analyst

The University of North Carolina; Greensboro (NC); On-site; USD 45,000 - 52,000; Full time

Job summary

An established public research university is seeking a Transfer Credit and Admissions Operations Analyst to enhance student success and streamline admissions processes. This role involves evaluating transfer credits, ensuring compliance with state policies, and providing excellent customer service to students and faculty. The ideal candidate will possess strong analytical skills, attention to detail, and experience in admissions or student services. Join a diverse and dynamic team dedicated to fostering academic excellence and supporting student pathways to success.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in admissions or student services preferred.

Responsibilities

• Evaluate transfer credits and maintain compliance with UNC policies.
• Assist prospective students with the admissions process and data management.

Skills

Transfer Articulation

Student Information Systems

Data Analysis

Customer Service

Admissions Processing

Education

Bachelor's Degree

Tools

Banner

CRM Systems

Job description

Transfer Credit and Admissions Operations Analyst

Please see Special Instructions for more details.

Applicants are required to upload a list of at least three (3) professional references that includes:

• Name,
• Company Name,
• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

Requisition Number

Requisition Number S2971

Position Number

Position Number 000471, 998974

Position Classification Title

Position Classification Title Student Services Specialist

Functional Title

Functional Title Transfer Credit and Admissions Operations Analyst

Position Type

Position Type Staff

University Information

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

In support of the mission of UNC Greensboro, the Office of Undergraduate Admissions fosters student success and cultivates exemplary student experiences through the recruitment, admission, and enrollment of traditional first-time freshmen, transfer, and nontraditional adult students. The office is responsible for identifying, cultivating, and evaluating prospective students, making admissions decisions, and positively influencing their decision to matriculate to UNCG .

As a key public relations arm of the University, the Office of Undergraduate Admissions communicates the academic, programmatic, and developmental offerings of UNCG to prospective students, families, counselors, alumni, and other external partners. The office also ensures accurate academic records and upholds policies and regulations that support institutional integrity and student progress, serving all University constituents. Through these efforts, the Office of Undergraduate Admissions advances the University’s enrollment goals and enhances the overall student experience.

Position Summary

The Transfer Credit and Admissions Operations Analyst is responsible for executing transfer credit articulation and admissions processing functions, ensuring timely application evaluations and accurate evaluation of transfer credit, maintaining compliance with UNC System policies, and supporting admissions operations. This position operates under the guidance of the Administrative Support Supervisor in the Office of Undergraduate Admissions. The analyst ensures adherence to statewide policies and mandates while supporting articulation agreements and degree planning processes. Additionally, this role evaluates students’ academic credentials and makes admissions recommendations based on UNC System criteria, maintaining applicant records and processing applications received from various electronic sources. The position requires expertise in transfer articulation, student information systems, and admissions data processing, along with strong analytical skills and attention to detail.

Minimum Qualifications

BACHELOR’S DEGREE ; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE . ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS .

Additional Required Certifications, Licensures, and Certificates

Preferred Qualifications

Bachelor’s Degree from an accredited institution and/or one year of related experience in admissions, transfer, student services within a college setting, or student information systems.

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of at least three (3) professional references that includes:

• Name,
• Company Name,
• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

Recruitment Range

Recruitment Range $45,000

Org #-Department

Org #-Department Undergraduate Admissions - 10202

Work Hours of Position

Work Hours of Position 8 A.M - 5 P.M., M-F

Number of Months per Year

Number of Months per Year 12

Posting Requirements

Job Family

Job Family Information & Education

Career Banded Title

Career Banded Title Student Services Specialist

Open Date

Open Date 04/25/2025

Close Date

Close Date 05/12/2025

FTE

FTE 1.000

FLSA

FLSA Non-Exempt

If other, please indicate

If time-limited, please specify end date for appointment.

Salary Grade Equivalency

Key Responsibilities

________________________________________________________________________________________________________________________

Key Responsibility

Transfer Credit and Articulation

• Manage the evaluation process for transfer credit, using professional judgment and discretion to research, determine equivalencies, and input them into the student information system (Banner).
• Collaborate with academic colleges to review course syllabi and supporting materials for credit articulation when needed.
• Ensure compliance with UNC System mandates regarding the completion timeframe for transfer credit evaluations.
• Maintain and update the transfer credit dictionary/tables in Banner to ensure accurate articulation of external coursework.
• Facilitate UNC Greensboro’s participation in statewide transfer equivalency programs, including Common Articulation Agreements ( CAA ), military transfer initiatives, bilateral agreements, and other standardized agreements.
• Utilize expertise in UNCG General Education requirements to develop and maintain transfer credit equivalency guides for frequent external credit sources, such as NC Community Colleges and international institutions.

Key Responsibility

Admissions Operations and Processing

• Assist prospective students with the admissions process, including reviewing applications to determine if UNC System Minimum Course Requirements are met.
• Assess residency information and required documentation for tuition classification purposes, including cases involving applicants born abroad.
• Evaluate applicant data for completeness, identifying inconsistencies and making informed decisions regarding applicant safety/disciplinary concerns.
• Interpret and apply admissions policies, ensuring accuracy and consistency in decisions while maintaining the confidentiality of student records.
• Demonstrate proficiency in entering and evaluating data within the admissions Customer Relationship Management ( CRM ) system and Student Information System ( SIS ), ensuring accurate indexing and linking of documents.
• Process applications from multiple electronic sources, ensuring accuracy and efficiency in data management.
• Extract and analyze data from the admissions CRM to maintain data integrity and improve operational efficiency.

Key Responsibility

Customer Service

• Provide timely, accurate, and friendly customer service to students, staff, and faculty regarding admissions inquiries and transfer articulation.
• Independently resolve customer issues by leveraging extensive knowledge of admissions policies, transfer credit procedures, and university resources.
• Guide students, parents, and counselors to appropriate campus offices as needed.
• Assist applicants with troubleshooting online application and electronic service issues.

Key Responsibility

Administrative and Other Responsibilities

• Compose and distribute correspondence to prospective students and parents regarding application and enrollment processes.
• Compose and distribute correspondence to faculty and staff regarding transfer credit articulation and process updates as needed.
• Participate in recruitment events and professional development opportunities.
• Attend meetings, training sessions, webinars, and conferences to stay updated on Banner, Slate ( CRM ), and all transfer articulation processes/guidelines.
• Complete independent projects requiring the use of professional judgment.
• Assist with special projects and other duties as assigned.

Competency

________________________________________________________________________________________________________________________

Competency

Competency Managing Work Processes

Competency Description

• Ability to communicate and work with employees to gain understanding of a commitment to set work standards, processes, and procedures.
• Ability to provide ongoing feedback to employees on performance expectations and identifies and suggests areas of improvement.
• Ability to create and facilitate learning opportunities that may include active participation, networking with colleagues in other organizations or attending in-house training on related systems operations.
• Ability to provide directional input on program services.

Competency Level Journey

Competency

Competency Decision Making

Competency Description

• Knowledge and use of effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.
• Ability to take action consistent with available facts, constraints, and anticipated consequences.
• Ability to analyze and synthesize relevant policies and legislation, and apply them across a variety of situations.

Competency Level Journey

Competency

Competency Program Management

Competency Description

• Ability to address and resolve routine service matters, referring to higher authority for issues outside standard operating procedures.
• Ability to collect, research and provide preliminary data analysis.
• Ability to create standardized reports for review by supervisor.
• Ability to proactively participate in promoting student learning and leadership involvement initiatives in meeting program goals and services.
• Ability to prioritize workload

Competency Level Contributing

Competency

Competency Client/Customer Service

Competency Description

• Ability to develop and maintain effective working relationships with client/customer in order to initiate, facilitate and complete work in assigned student service program area.
• Ability to independently interpret policy and procedure within delegated authority when responding to client/customer requests and non-standard issues.
• Ability to recognize how individual decisions impact other program areas and their goals.
• Ability to employ de-escalation techniques and conflict management strategies when appropriate.
• Ability to understand the role of clients in their work environment.

Competency Level Journey

Competency

Competency Coordination-Operations

Competency Description

• Ability to direct, evaluate and implement improvements to maximize organizational goal achievement.
• Ability to develop and oversee processes, procedures and programs to enhance organizational goal achievement.

Competency Level Journey

Competency

Competency Information/Records Administration

Competency Description

• Ability to perform research, data collection, and analysis of information, and report writing.
• Ability to utilize, reconcile, and manipulate data from different internal and external software systems.
• Ability to apply an in depth knowledge of program specialty or multiple program areas to improve existing programs or develop new programs.

Competency Level Journey

ADA Checklist

ADA Checklist

"R" for Rare (0-30%),"O" for Occasional (30-60%),"F" for Frequent (60-90%),"C" for Constant (90-100%)

Physical Effort

Physical Effort Hand Movement-Repetitive Motions - F, Finger Dexterity, Reading - F, Writing - F, Talking, Standing, Sitting - C, Walking - O

Required Documents

Resume/CV

Cover Letter

List of References

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Describe your experience with managing high volumes of data and confidential information

  (Open Ended Question)

• * Do you have experience in admissions or higher education? If yes, please explain.

  (Open Ended Question)

• * Describe your experience multi-tasking in a fast-paced work setting.

  (Open Ended Question)

• * Briefly explain how you organize, plan, and prioritize your work.

  (Open Ended Question)

• * Are you eligible to work in the United States without sponsorship?
  • Yes
  • No
• * Please indicate how you learned of the vacant position for which you are applying:
  • UNCGjobsearch Website
  • Greensboro News & Record
  • Carolina Peacemaker
  • Other Newspaper
  • The Chronicle of Higher Education
  • Inside Higher Ed
  • Other Professional Journal
  • NCWorks.gov
  • UNC System Job Board
  • Other Online Job Board
  • Personal Networking
  • Other
• * If you selected "Other", please provide the name of the resource here.

  (Open Ended Question)