Transfer Coordinator / Enrollment Services Coordinator

MSU - Michigan State University; East Lansing (MI); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Michigan State University is seeking a Transfer Coordinator to support daily office operations, ensure policy compliance, and assist students, faculty, staff, and university partners with efficient, attentive service. The role emphasizes initiative, problem-solving, and a strong commitment to accuracy in all administrative tasks.

The Office of the Registrar operates on a hybrid schedule, with remote work three days a week and in-office collaboration two days.

Qualifications

• Requires a four-year college degree in Education, Communication or Sociology with related experience.
• Experience in Enrollment Services Administration or planning training programs is preferred.
• Knowledge of university systems and procedures is desirable.

Responsibilities

• Coordinate and support daily office operations to ensure efficiency, consistency, and continuity of services.
• Develop, maintain, and organize administrative procedures, records, and operational documentation.
• Serve as a resource to staff regarding office procedures, university systems, and operational questions.
• Collaborate with internal departments and university partners to resolve operational concerns.

Skills

Problem-solving

Attention to detail

Initiative

Interpersonal communication

Education

Bachelor's degree in Education, Communications or Sociology

Job description

Working/Functional Title

Transfer Coordinator

Position Summary

This position plays an important role in ensuring efficient office operations, maintaining compliance with university policies and procedures, and supporting projects that enhance organizational effectiveness. The successful candidate will demonstrate strong problem-solving abilities, attention to detail, initiative, and a commitment to providing exceptional service to students, faculty, staff, and university partners.

Job Duties and Responsibilities

45% – Office Operations and Administrative Management

• Coordinate and support daily office operations to ensure efficiency, consistency, and continuity of services.
• Develop, maintain, and organize administrative procedures, records, and operational documentation.
• Serve as a resource to staff regarding office procedures, university systems, and operational questions.
• Coordinate office resources, equipment, technology needs, and facility-related requests.
• Identify operational challenges and recommend solutions to improve efficiency and service delivery.
• Collaborate with internal departments and university partners to resolve operational concerns.

30% – Policy Development, Process Improvement, and Compliance

• Review, develop, and implement office procedures to support consistency and operational effectiveness.
• Evaluate existing workflows and recommend improvements to streamline processes and reduce inefficiencies.
• Ensure office procedures align with university policies, established standards, and applicable regulations.
• Maintain accurate documentation and support compliance reviews and internal audits.
• Assist in developing guidelines, reference materials, and standardized processes.
• Monitor procedural effectiveness and recommend adjustments to address changing operational needs.

25% – Leadership, Collaboration, and Special Projects

• Participate in office leadership discussions and contribute to operational planning and decision-making.
• Collaborate with supervisors, staff, and university partners to implement initiatives and resolve challenges.
• Coordinate and support special projects that improve office operations and service delivery.
• Assist with change management by communicating updates, supporting implementation, and encouraging collaboration.
• Promote a positive, inclusive, and supportive work environment.
• Demonstrate initiative in identifying opportunities for organizational improvement and employee engagement.

What We Are Looking For

We are looking for someone who takes initiative, enjoys solving problems, and is passionate about making processes work better. The ideal candidate is dependable, detail-oriented, adaptable, and comfortable balancing daily responsibilities with longer-term projects.

This is an opportunity to make a meaningful impact by strengthening office operations, improving processes, and contributing to a collaborative and supportive team environment. The Office of the Registrar works a hybrid schedule, with employees working remotely three days a week and in the office two days a week.

Minimum Requirements

Knowledge normally acquired by completing a four-year college degree program in Education, Communication or Sociology; one to three years of related and progressively more responsible work experience in Enrollment Services Administration, planning and conducting training programs, organizational development, project work and computer technology; or an equivalent combination of education and experience.

Desired Qualifications

• Experience working in a higher education environment.
• Prior experience with evaluation and processing of transfer credit in a higher education context.
• Familiarity with university administrative systems, policies, and procedures.
• Experience developing or improving operational processes and workflows.
• Experience supporting compliance initiatives, audits, or procedural reviews.
• Demonstrated ability to coordinate cross-functional projects and collaborate with multiple departments.
• Experience participating in operational planning or leadership initiatives.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Cover letter, resume, and list of three references with contact information.

Work Hours

STANDARD 8-5

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Bidding eligibility ends November 3, 2026 at 11:55 P.M.