Transfer Center EMT Coordinator

HCA Healthcare; Nashville (TN); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Transfer Center EMT Coordinator! This role is vital in ensuring seamless patient transfers and admissions, allowing you to make a significant impact on patient care. You will be part of a dedicated team that values your contributions and supports your professional growth. With a comprehensive benefits package and a commitment to community service, this position offers a unique opportunity to enhance your skills in a dynamic environment. If you're passionate about healthcare and ready to unlock your potential, we want to hear from you!

Benefits

Comprehensive medical coverage

401(k) Plan with matching

Employee Stock Purchase Plan

Education assistance

Time Away From Work Program

Free counseling services

Colleague recognition program

Flexible spending accounts

Referral services for child and elder care

Qualifications

• Must have EMT Certificate and 2 years of clinical experience.
• Proficient in EMTALA and state regulatory requirements.

Responsibilities

• Coordinate patient transfers and admissions in a timely manner.
• Maintain accurate data collection and documentation.

Skills

EMTALA proficiency

Exceptional communication skills

Problem-solving skills

Knowledge of state/federal regulations

Interpersonal skills

Ability to work independently

Education

EMT Certificate

2 years of clinical or hospital experience

Tools

Microsoft Office

Database management systems

Job description

Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Transfer Center EMT Coordinator with Central Region Transfer Center you can be a part of an organization that is devoted to giving back!

Benefits

Central Region Transfer Center offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Central Region Transfer Center family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Transfer Center EMT Coordinator to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

• Performs all transfer center functions, including centralized patient placement, in a timely, customer-centered professional manner with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information.
• Transport coordination specific to the transfer of patients and discharges from HCA facilities.
• Follow specific protocols, policies, procedures, and utilize established resources to safely place patients at facilities.
• Work collaboratively with team members ensuring appropriate patient admission.
• Establish and maintain a high degree of awareness and knowledge of hospitals medical staff, services, and special programs.
• Exhibit and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center customer groups (i.e. physicians and their office staffs, callers, and fellow employees).
• Maintain professionalism and customer-centric communication with challenging callers.
• Coordinates transfer of emergent, urgent, and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, post-acute centers, and physician offices via a telephone call to initiate acceptance and expedite decision making relative to a potential transfer.
• Patient placement functions will ensure timely bed placement, appropriate bed assignment, and provide accurate patient information to assist with the development of an initial plan of care.
• Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems.
• Proficient in navigating and documenting in all technology platforms and other call and office-oriented systems as needed.

Skills Required:

• Must be proficient in EMTALA.
• Knowledge of all state/federal regulatory requirements pertaining to ambulance transports.
• Exceptional communication and interpersonal skills with physicians and their offices to coordinate admission.
• Problem-solving skills to determine the best course of action, which will be satisfactory to the patient, the physicians, and the hospital.
• Knowledge of the principles and practices of hospital and clinical operations and patient care practices.
• Proficient in Microsoft Office applications, Internet searches, and relevant databases.
• Ability to work independently and under pressure to follow through on issues.
• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

Experience:

• Minimum 2 years of clinical or hospital experience - Preferred.
• Dispatch experience - Highly Preferred.
• Call Center/Transfer Center experience - Preferred.
• EMT Certificate - Required.
• Emergency Medical Technician (EMT), or Emergency Medical Paramedic (EMP), or Advanced Emergency Medical Technician (AEMT), or Emergency Medical Technician: Paramedic (EMT-P), or Emergency Medical Technician Basic.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Transfer Center EMT Coordinator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.