Transfer Center EMT Coordinator

HCA Healthcare; Nashville (TN); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Transfer Center EMT Coordinator to enhance patient experiences. This role involves coordinating patient transfers, ensuring timely and professional service while navigating complex healthcare protocols. The ideal candidate will possess strong communication and problem-solving skills, along with a solid foundation in clinical operations. Join a compassionate team that values integrity and family-like support, and contribute to a mission that prioritizes patient care and community well-being. If you are ready to make a difference, this opportunity is perfect for you.

Benefits

Comprehensive medical coverage

401(k) Plan with matching

Employee Stock Purchase Plan

Education assistance

Paid time off

Free counseling services

Flexible spending accounts

Legal counseling

Referral services

Colleague recognition program

Qualifications

• Minimum 2 years of clinical or hospital experience preferred.
• EMT Certificate required for the position.

Responsibilities

• Perform transfer center functions for patient placement efficiently.
• Coordinate the transfer of patients and maintain communication with medical staff.

Skills

EMTALA proficiency

Communication skills

Problem-solving skills

Knowledge of regulatory requirements

Interpersonal skills

Microsoft Office proficiency

Ability to work independently

Education

EMT Certificate

Clinical or hospital experience

Tools

Microsoft Office

Computer database systems

Job description

Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Transfer Center EMT Coordinator today with Central Region Patient Logistics Center.

Benefits

Central Region Patient Logistics Center offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a Transfer Center EMT Coordinator. We care for our community! Just last year, HCA Healthcare and our colleagues donated 13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

• Performs all transfer center functions, including centralized patient placement, in a timely, customer-centered professional manner with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information.
• Transport coordination specific to the transfer of patients and discharges from HCA facilities.
• Follow specific protocols, policies, procedures, and utilize established resources to safely place patients at facilities.
• Work collaboratively with team members ensuring appropriate patient admission.
• Establish and maintain a high degree of awareness and knowledge of hospitals medical staff, services, and special programs.
• Exhibit and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center customer groups (i.e., physicians and their office staffs, callers, and fellow employees).
• Maintain professionalism and customer-centric communication with challenging callers.
• Coordinates transfer of emergent, urgent, and elective patients to a final destination facility from all potential referral sources, including but not limited to hospitals, clinics, post-acute centers, and physician offices via a telephone call to initiate acceptance and expedite decision-making relative to a potential transfer.
• Patient placement functions will ensure timely bed placement, appropriate bed assignment, and provide accurate patient information to assist with the development of an initial plan of care.
• Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems.
• Proficient in navigating and documenting in all technology platforms and other call and office-oriented systems as needed.

Skills Required:

• Must be proficient in EMTALA.
• Knowledge of all state/federal regulatory requirements pertaining to ambulance transports.
• Exceptional communication and interpersonal skills with physicians and their offices to coordinate admission.
• Problem-solving skills to determine the best course of action, which will be satisfactory to the patient, the physicians, and the hospital.
• Knowledge of the principles and practices of hospital and clinical operations and patient care practices.
• Proficient in Microsoft Office applications, Internet searches, and relevant databases.
• Ability to work independently and under pressure to follow through on issues.
• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

Experience:

• Minimum 2 years of clinical or hospital experience - Preferred.
• Dispatch experience - Highly Preferred.
• Call Center/Transfer Center experience - Preferred.
• EMT Certificate - Required.
• Emergency Medical Technician (EMT), or Emergency Medical Paramedic (EMP), or Advanced Emergency Medical Technician (AEMT), or Emergency Medical Technician: Paramedic (EMT-P), or Emergency Medical Technician Basic.

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Transfer Center EMT Coordinator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.