Transfer Center Dispatcher

DocGo Inc.; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking dedicated emergency dispatchers to join their team. This role involves managing emergency calls, coordinating responses, and ensuring efficient communication with EMS personnel. The ideal candidate will possess strong communication and multitasking skills, along with a basic understanding of medical procedures. Working in a fast-paced environment, you will play a crucial role in providing timely assistance to those in need. Join a forward-thinking company that is transforming healthcare delivery and making a real difference in people's lives. If you thrive under pressure and are committed to teamwork, this opportunity is for you.

Benefits

Sign-on Bonuses up to $3,000

Referral Bonus up to $1,500

401K

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Qualifications

• Excellent verbal and written communication skills for high-pressure interactions.
• Basic knowledge of medical terminology and emergency procedures.

Responsibilities

• Receive and gather information from emergency and non-emergency calls.
• Dispatch the nearest ambulance based on call severity.

Skills

Communication Skills

Active Listening

Medical Knowledge

Geographic Familiarity

Stress Management

Computer Proficiency

Attention to Detail

Multi-tasking Skills

Teamwork

Flexibility

Tools

Computer-Aided Dispatch (CAD) Systems

Mapping Software

Job description

LOCATION: 50 Water Street New York NY 10041

EMPLOYMENT TYPE: Full-Time

SCHEDULE:

• 12 hours shifts, Monday – Sunday
• Shift A 0700 – 1900
• Shift B 1900 – 0700
• Weekend availability is required

BENEFITS:

• Sign-on Bonuses for Full-Time new hires of up to $3,000.
• Referral Bonus when recommending a full-time candidate that is hired of up to $1,500.
• 401K, Medical, Dental & Vision Insurance (with company contribution), paid time off for full-time employees.

PREFERRED QUALIFICATIONS:

• Communication Skills: Excellent verbal and written communication skills to interact effectively with callers, EMS personnel, and other stakeholders in high-pressure situations.
• Active Listening: Ability to listen attentively to callers, gather crucial information, and ask relevant questions to ensure accurate understanding.
• Medical Knowledge: Basic knowledge of medical terminology, emergency medical procedures, and common medical conditions to comprehend and relay information accurately.
• Geographic Familiarity: Familiarity with local geography, landmarks, street names, and address systems to provide accurate location information to EMS units.
• Stress Management: Ability to remain calm, composed, and professional in stressful and time-sensitive situations.
• Computer Proficiency: Proficiency in using computer-aided dispatch (CAD) systems, mapping software, and other relevant technology tools.
• Attention to Detail: Strong attention to detail to accurately record information and follow established protocols.
• Multi-tasking Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Teamwork: Ability to work collaboratively with other dispatchers, EMS personnel, and various stakeholders.
• Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays, as EMS operations typically require 24/7 coverage.

RESPONSIBILITIES:

• Emergency Call Intake: Receive emergency and non-emergency calls from healthcare facilities, individuals, or other sources and gather necessary information.
• Resource Coordination: Determine the appropriate level of response based on the nature and severity of the call and dispatch the nearest available ambulance or medical transportation unit.
• Dispatch Communication: Relay critical information to EMS personnel, including location, nature of the emergency, and any special instructions or precautions.
• Record-Keeping: Accurately document all call details, dispatch information, and actions taken in computer-aided dispatch (CAD) systems or other designated software.
• Multitasking: Handle multiple calls and incidents simultaneously, prioritize response efforts, and coordinate resources efficiently.
• Monitor Vehicle Status: Monitor the status and location of EMS units, track response times, and update information as needed.
• Documentation and Reporting: Prepare reports, maintain records, and provide accurate documentation of incidents, response times, and other relevant data for analysis and reporting purposes.
• Compliance: Adhere to established dispatch protocols, emergency medical service guidelines, and applicable regulations.

About Ambulnz by DocGo:

Ambulnz by DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.