Associate Call Taker

AMR; Collier Manor (FL); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Global Medical Response is seeking a dedicated Dispatcher to join our emergency and non-emergency transportation teams. You will respond to calls, assign routes, document trip data, and provide timely updates to providers and facilities to ensure quality care and service.

The position is full-time, requiring multitasking in a fast-paced environment. Prior dispatch or customer service experience is preferred; a high school diploma or GED is required.

Formación

• High school diploma or GED (or equivalent) required.
• Some work experience, preferably in dispatch or routing calls in customer service.

Responsabilidades

• Dispatchers monitor and respond to calls and emails using established call handling time and information management systems to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and escalate issues as needed.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Collaborate professionally with allied health and public safety personnel and coworkers.
• Demonstrate organization, multitasking and time management skills.

Educación

High school diploma or equivalent (GED)

Some work experience, preferably in dispatch or routing calls in customer service

Descripción del empleo

Dispatcher

Hourly rates starting at $17.00+ DOE

IMMEDIATE HIRING!

Dispatch

FULL-TIME Opportunity

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and elevate issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

MinimumRequired Qualifications:

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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