Transcon Agent (Night Operations)

Expeditors; Brisbane (CA); On-site; USD 30,307 - 45,460; Full time

Benefits offered by this job

Paid Vacation

Flexible Days

401(k) with employer match

Medical, Dental & Vision Coverage

Paid Sick Time

Employee Stock Purchase Plan

Life and Disability Insurance

Learning & Development Program

Job summary

Expeditors in Brisbane, CA is looking for a dedicated professional to maintain high levels of service through accurate billing and compliance. You will handle operations, data entry, and ensure smooth shipment processing, while also driving customer satisfaction.

Candidates should possess strong software skills and an understanding of Export Compliance. Benefits include a competitive hourly wage of $22-$33, along with healthcare coverage, 401(k) match, and paid time off.

Qualifications

• Fully proficient with various software applications.
• Displayed ability to work independently with minimal supervision.
• Functions efficiently in a high-stress environment.

Responsibilities

• Ensure smooth and timely shipment process flow.
• Track and trace shipments.
• Provide proactive communication to customers.

Skills

Proficient with various software applications

10-key by touch

Ability to work independently

Ability to identify opportunities for improvement

Efficient under high-stress conditions

Willing to work overtime

Understanding of Export Compliance

Education

Certifications in Export Compliance and related fields

Job description

Scope of Position

Maintains a heightened level of service to our customers through efficient, timely execution of daily operations and data integrity while exhibiting Expeditors’ culture.

Key Responsibilities

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectations to ensure all elements of the SOP and KPIs are met
• Ensure compliance with company policies and external regulations
• Complete cross‑training in order to support team coverage
• Professionally represent Expeditors to customers, service providers, and government agencies

Billing & Accounting

• Review files and complete billing with accuracy and timeliness
• Review invoices and send charges
• Manage destination charges and special billing procedures (e.g., White Glove)
• Post financial transactions promptly
• Monitor accounting and billing reports
• Ensure files are settled and closed out properly
• Maintain clean, auditable financial records

Financial Control & Compliance

• Ensure billing meets internal billing standards and KPIs
• Support audit readiness through proper documentation and accuracy
• Monitor service provider billing sheets
• Escalate billing discrepancies and exceptions

Expectations

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize the ability to complete work
• Achieve a standard of 52 hours of training per year, including all mandatory trainings
• Drive and develop customer relationships to exceed expectations
• Have a sense of urgency, be willing to help by offering solutions

Shift: 5:00pm to 02:00am

Days: Monday to Friday

Requirements

• Fully proficient with various software applications (mainframe systems)
• 10‑key by touch
• Displayed ability to work independently with minimal supervision
• Ability to identify opportunities for improvement, suggest them to management, and develop procedures necessary to implement
• Functions efficiently in a high‑stress environment
• Willing to work overtime
• Intimate understanding of Export Compliance
• Certifications including Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation

Reporting Structure

• Transcon Lead Agent
• Transcon Supervisor
• Transcon Manager

Compensation

Expected Hourly Range: $22.00 – $33.00

Benefits

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

May be eligible for bonus following first year of continuous employment in position.