Transcon Agent 10am7pm

Expeditors; Romulus (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Health plan

Life insurance

Stock purchase plan

Training program

Growth opportunities

Referral bonus

Job summary

Expeditors is seeking a customer service and operations associate in Michigan to execute shipment requests, source capacity, and maintain clear communication with customers and vendors. You will monitor emails, ensure proper document imaging, and provide timely status updates.

The role emphasizes accurate data entry, EDI reliability, and strong relationships with customers and service providers, with a focus on efficiency and KPI achievement within a dynamic team.

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process a plus.
• Effective interpersonal skills, including listening, comprehending, and clear communication.
• Pro‑active, strong organizational skills.
• Good computer skills (Excel, Word).
• Hazardous Materials certification (preferred).
• Fluent in English.

Responsibilities

• Execute shipment requests for customers
• Source capacity with approved service providers
• Communicate effectively and timely with customers, vendors, and internal Expeditors network
• Monitor and action email boxes daily
• Ensure correspondence is uploaded into the document imaging system and labeled correctly
• Notify customers of shipment status and delays
• Ensure accurate and timely EDI communication to customers and service providers
• Maintain strong relationships with customers and service providers
• Manage accurate data entry into the operating system (internal and 3rd party)
• Track and trace shipments via external and internal sources
• Assist with booking amendments with carriers
• Manage freight routing deviations during transit
• Ensure PODs are received and imaged into the system
• Understand department processes and seek efficiency improvements
• Meet KPIs in support of department and company goals

Skills

Interpersonal skills

Proactive

Organizational skills

Communication

English fluency

Tools

Excel

Word

EDI systems

Job description

Major Duties and Responsibilities:

Customer Service

• Execute shipment requests for customers
• Source capacity with approved service providers
• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
• Monitor and action email boxes daily (personal and shared boxes)
• Ensure that all correspondence internal and external is uploaded into the document imaging system and labeled correctly
• Responsible for notifications of shipment status to customers
  • Delay updates
• Ensure accurate and timely EDI communication to customers and service providers
• Maintain strong relationships with customers and service providers

Operations

• Responsible for the management of accurate and timely data entry into the operating system
  • Internal
  • 3rd Party
• Track and Trace shipments as required via externally and internally sources
  • Event Code Management
• Assist with booking amendments with carriers if requested by the customer
• Responsible for freight routing deviations and communication once the cargo is in transit
• Ensure accurate and timely POD’s are received and imaged into the document imaging system
• Understand department process flow, constantly looking for areas of improved efficiency
• Meet key performance indicators in support of department, branch, product and company goals

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro‑active, strong organizational skills
• Good computer skills (Excel, Word)
• Hazardous Materials certification (preferred)
• Fluent in English

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

This position will be Monday-Friday 10:00-19:00.