Transcon Agent - (2nd shift Mon-Fri 3pm to 12:00am)

Expeditors; Franklin (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities

Employee Referral Program Bonus

Job summary

Expeditors is seeking a Transcon Agent for the 2nd shift (Mon-Fri, 3pm to 12am) to support freight flow, data entry, and billing accuracy. This full-time position requires 6 months to 1 year of related experience and a customer-focused mindset.

You will interact with customers to arrange shipments, track transmissions, and maintain strong supplier relationships. Hazardous Materials certification is preferred, with growth opportunities within Expeditors’ global network.

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Hazardous Materials certification (preferred).

Responsibilities

• Second Shift Position (Mon-Fri, 3pm to 12am).
• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Transcon files and reporting.
• Ensure accurate and timely client and vendor billing.
• Ensure delivery of freight and timely clearance when applicable.
• Interact with customers in arranging their shipments to meet customers service standards.
• Contribute and maintain good relationships with suppliers.
• Meet KPI standards in accordance with Company policy.
• Understand customers procedures and maintain updated internal DLSOPs.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Attention to detail

Proactive

Education

Relevant experience or training

Hazardous Materials certification

Tools

Data entry system

Ocean documentation process

Job description

Transcon Agent - (2nd shift Mon-Fri 3pm to 12:00am)

• Full-time

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

• Second Shift Position (Mon-Fri, 3pm to 12am)
• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Meet compliance at all times?
• Network communications, timely responses to emails and requests
• Meet KPI standards in accordance with Company policy
• Understand customers procedures and maintain updated internal DLSOPs

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Hazardous Materials certification (preferred)

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

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