Transactions Specialist I - Insertion/Personalization

JPMorgan Chase & Co.; Coppell (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

JPMorganChase & Co. in Coppell, TX seeks a detail-oriented Transactions Specialist I to operate production equipment for processing customer statements and credit cards within Global Document Services.

The role emphasizes quality, operational excellence, and meeting service commitments in a fast-paced production environment. Responsibilities include training across embossing/insertion areas, equipment operation, quality inspections, issue resolution, and ensuring SLAs are met while adhering to

Qualifications

• Must be able to lift 25–40 lbs and handle 200 lb supplies using approved industrial carts.
• Follow detailed instructions and procedures with high accuracy.
• Adapt to changing priorities, new processes, and technology, with leadership direction.
• Collaborate effectively with internal partners and stakeholders.
• Prioritize daily workload to meet SLAs and deadlines.
• Maintain a clean, organized, and safety-focused work area.
• Willingness to cross-train across multiple areas as needed.

Responsibilities

• Complete training across core functions within Embossing and Insertion areas.
• Operate various production equipment and machinery as assigned.
• Perform detailed quality inspections of cards and statements to identify defects.
• Troubleshoot production issues including equipment malfunctions and data discrepancies.
• Execute work accurately to meet Service Level Agreements (SLAs).
• Promote strong internal controls by documenting and communicating issues.
• Review production data to identify trends and improvement opportunities.
• Follow regulations, policies, and SOPs related to card and statement production.

Skills

Lifting 25-40 lbs

Attention to detail

Adaptability

Teamwork

Prioritization

Safety-focused

Cross-training

Job description

Are you detail oriented and enjoy a production-based environment that offers career growth?

As a Transactions Specialist I in the Insertion/Personalization department in Coppell at JPMorganChase, you will operate production equipment to process customer statements and credit cards. Global Document Services is the firm’s primary print, card production, and distribution organization supporting JPMorganChase. In this role, you will focus on operational excellence, quality, and meeting service commitments in a fast-paced production environment where work varies day to day.

Job Responsibilities

• Complete training across core functions within theEmbossing and Insertionareas
• Operate various types of production equipment and machinery, as assigned
• Perform detailed quality inspections of cards and statements to identify and correct defects, errors, or inconsistencies
• Troubleshoot and help resolve production issues, including equipment malfunctions and data discrepancies
• Execute work accurately and efficiently to meetService Level Agreements (SLAs)
• Promote strong internal controls by proactively identifying, documenting, and communicating issues
• Review production data to identify trends, improvement opportunities, and potential risks
• Follow all applicable regulations, internal policies, and standard operating procedures related to card and statement production

Required Qualifications, Skills, and Capabilities

• Ability to lift and move materials weighing25–40 lbsand handle200 lbsupplies using approved industrial carts
• Ability to follow detailed instructions and procedures with a high degree of accuracy and consistency
• Adaptability to changing priorities, daily direction from leadership, updates to procedures, and new technology
• Strong teamwork and interpersonal skills; able to collaborate effectively with internal partners and stakeholders
• Ability to prioritize daily workload to support client SLAs and operational deadlines
• Commitment to maintaining a clean, organized, and safety-focused work area
• Willingness to cross-train and support responsibilities across multiple areas, as needed

Work Schedule

• 2nd Shift:Tuesday through Saturday,2:00 PM – 10:30 PM
• Candidates must be willing and able to work during operating hours, which may includeevenings, weekends, and holidays. Specific schedule details will be confirmed by the Recruiter.
• This role may requirenon-traditional and/or additional hoursbased on business needs. Schedules may be subject to change.