Float-Member Service Supervisor-Epping

Service Credit Union; Epping (NH); Hybrid; USD 52,000 - 60,000; Full time

Benefits offered by this job

Health and dental benefits starting on

PTO

Long-term disability

Paid holidays

401k with company contribution

Tuition reimbursement

Talkspace confidential mental health

Identity theft protection

Career training and growth

Job summary

Service Credit Union in Epping, NH seeks a full-time Member Service Supervisor- Float to lead branch staff and deliver outstanding member service while reporting to the Branch Manager. This float position covers areas along the Seacoast region with potential coverage in other areas.

Strong leadership, customer service, and sales skills are essential, along with compliance and effective communication. Starting pay is $25.00/hour with comprehensive benefits and growth opportunities.

Qualifications

• One to three years of similar or related experience.
• Outstanding leadership and customer service skills.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise branch personnel with the support of the Branch Manager.
• Meet branch goals for loan production and new member development.
• Cross-sell products and services to meet member needs.
• Adhere to compliance and security policies and procedures.
• Ensure accurate cash handling and registries.

Skills

Leadership

Customer service

Communication

Multi-tasking

Organizational skills

Education

High school diploma

Job description

## Float-Member Service Supervisor-EppingApply: Epping: Full time: Posted 3 Days Ago: JR101348It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Service Credit Union is seeking a **full-time Member Service Supervisor- Float** where you will provide a variety of services to members and supervise branch personnel with the support and direction of the Branch Manager and/or Assistant Branch Manager. **This Member Service Supervisor Float position will cover areas along the Seacoast region. There may be times when coverage may be needed in other areas as well.** *“Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”* **Pay:** Starting at $25.00/hour. Flexible based on experience. **Benefits Include:** * Great health and dental benefits starting day one!* PTO, long-term disability, and paid holidays.* 401k with 8% company contribution after one year of employment.* Paid leave policy after 12 consecutive months of employment.* Free confidential mental health support program with Talkspace* Free identify theft protection through IdentityForce* Tuition reimbursement.* Training and career growth opportunities. **A Day in the Life:*** Has a thorough working knowledge of all Service CU policies and procedures, knows the current fiscal year corporate goals and the branch required goal production to achieve these goals including, but not limited to, loan production, new member development, and new checking account production.* Works with their branch manager and staff to meet assigned goals including but not limited to loan production, new member development, and new checking account production.* Has a thorough understanding of all Service CU products and services in order to cross-sell those products and services which will serve the needs of the member.* Conduct all business activities while complying with Service CU policies and Federal banking regulations.* Adhere to compliance requirements to include but not limited to; physical security, information security, safety, Office of Foreign Assets Control (OFAC), Monetary Instruments (MI), Suspicious Activity Reports (SAR), Current Transaction Reports (CTR), and Fraud/Identity Theft.* Responsible for complying with all BSA/USA Patriot Act regulations as provided by the Security Officer of Service CU, including but not limited to notifying supervisors of suspicious activity and excessive cash withdrawals.* Have a thorough understanding and assure adherence of branch personnel of credit union security and cash handling procedures.* Regular and reliable attendance is an essential function of this position.* Perform other duties as assigned. **Experience and Qualifications:*** One to three years of similar or related experience.* Outstanding leadership and customer service skills.* Ability to recognize and recommend enhancements and solutions in a fast-paced environment.* Excellent verbal and written communication skills.* Good organizational skills with proven ability to multi-task.* High school diploma or equivalent required. ***At Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.******Equal Opportunity Employer***