Transaction Specialist

Ascensushr; United States; Remote; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental coverage

Vision coverage

Paid Time Off

Job summary

FiduciaryxChange, now part of Ascensus, seeks a detail‑oriented participant services professional in the United States. You will process fiduciary transactions, manage plan sponsor inquiries, and ensure accurate documentation.

You will handle notices, disclosures, and compliance data while maintaining strong controls to prevent fraud. The role requires 2+ years of qualified plan experience, bilingual English/Spanish abilities, and proficiency in MS Office.

Qualifications

• Bachelor's or Associate degree required.
• At least 2 years of qualified plan experience.
• Bilingual in English and Spanish preferred? not specified but listed.
• Excellent written and verbal communication skills.
• Strong analytical and critical thinking abilities.
• Proficient in Microsoft Office Suite and Excel.

Responsibilities

• Completes participant transaction requests
• Responds to Plan Sponsor questions or coordinates with service providers
• Maintains the ATCSF Admin system contact changes
• Ongoing daily monitoring of support and team emails
• Assists in overseeing plan sponsor service requests
• Completes annual and interim notices and disclosures
• Assist with Audit and YE Compliance Data Collection
• Force out monitoring and processing

Skills

Bilingual English/Spanish

Interpersonal skills

Communication

Organize & multitask

Analytical thinking

Microsoft Office & Excel

Meet deadlines

Education

Bachelor's or Associate Degree

Tools

ATCSF Admin system

Microsoft Word

Adobe Acrobat

Excel

Job description

FiduciaryxChange, recently integrated as part of Ascensus, is dedicated to reducing the risk and administrative burden of adhering to ERISA guidelines. Our suite of flexible and comprehensive fiduciary services helps 401(k) plan sponsors, advisors and administrators effectively meet their obligations. Led by experienced professionals, we uphold a Prudent Expert Standard of Care and offer specialized services such as Pooled Employer Plans, 402(a) Named Plan Fiduciary Services and 3(16) Plan Administrator support.

This position will be responsible for completing transactions, such as loans, hardship, termination distributions, QDROs, RMDs, and In-service distribution. They will follow a 7 step protocol to make sure the transaction is accurate and to prevent fraud. The position requires direct contact and interaction with participants.

Responsibilities

• Completes participant transaction requests
• Responds to Plan Sponsor questions or co-ordinates with service providers
• Maintains the ATCSF Ad min system contact changes
• Ongoing daily monitoring of support and team emails
• Assists in overseeing plan sponsor service requests
• Completes annual and interim notices and disclosures
• Assist with Audit and YE Compliance Data Collection
• Force out monitoring and processing

Skills & Qualifications

• Bachelor's or Associate Degree
• At least 2 years of qualified plan experience
• Bilingual in English and Spanish
• Qualified plan document experience would be a plus
• Strong interpersonal skills
• Excellent oral and written communication skills
• Ability to organize, prioritize, and manage multiple tasks within established timeframe
• Excellent analytical and critical thinking skills
• Exceptional skills in Microsoft Office Suite, Excel, preferred.
• Being familiar with Microsoft Word and Adobe Acrobat a plus.

The national average salary is $45,000 - $50,000, exclusive of any bonuses and benefits.This salary range represents the low and high end for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.