Transaction Processing Manager

JPMorgan Chase; Newark (DE); On-site; USD 110,000 - 165,000; Full time

Job summary

JPMorgan Chase is seeking a Transaction Processing Manager in Asset Servicing to oversee end-to-end corporate actions and income event processing for client portfolios and custody holdings.

You will lead a team, manage daily operations, ensure controls, manage risk, and drive process improvements while partnering with internal and external stakeholders to meet regulatory and client objectives.

Qualifications

• Operational subject matter expertise across reconciliation, settlements, trade support, asset servicing, risk and control, and custody.
• Strong people management skills with ability to lead and motivate managers.
• Proven ability to learn new markets, products, and processes.

Responsibilities

• Manage the workflow through the life cycle of Corporate Action and Income products.
• Operational management and control of the daily workflow within the Asset Services team.
• Maximize team capacity through resource planning and robust training/succession planning.
• Ensure daily controls and processing are completed and signed off including client service inquiry resolution, cash and stock break, event management, and metrics reporting.
• Provide direction and leadership to the team.
• Communicate strategic and regulatory changes to staff across the department.
• Review content and presentation of SOPs in line with new policies and risk management activities.
• Contribute to the strategic development of asset servicing products.

Skills

Reconciliation

Settlements

Trade Support

Asset Servicing

Risk and Control

Custody

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

You have operational subject matter expertise in Reconciliation, Settlements, Trade Support, Asset Servicing, Risk and Control, and Custody with strong people management skills and the ability to lead and motivate managers. This is the team for you.

As a Transaction Processing Manager within the Asset Servicing team at JPMorganChase, you will play a critical leadership role overseeing the end-to-end processing of corporate actions and income events that impact client portfolios and custody holdings. You will be responsible for managing daily operational activities, ensuring accurate and timely event processing, maintaining a strong risk and control environment, and delivering exceptional client service. You will lead and develop a team of professionals while driving operational excellence through effective resource planning, workflow management, and continuous process improvement.

The role requires close partnership with internal stakeholders, clients, and global operational teams to support business objectives, regulatory requirements, and strategic initiatives. Success in this position requires deep expertise across asset servicing operations, including corporate actions, income processing, reconciliations, settlements, custody, and risk management, coupled with strong leadership, communication, and change management capabilities. As a strategic people leader, you will help shape the future of the business by strengthening operational controls, improving efficiency, developing talent, and contributing to the ongoing evolution of Asset Servicing products and services.

Job responsibilities

• Manage the workflow through the life cycle of Corporate Action and Income products.
• Operational management and control of the daily workflow within the Asset Services team.
• Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning.
• Ensure all daily controls and processing are completed and signed off including client service inquiry resolution, cash and stock break, event management, as well as all key metrics are produced as required.
• Provide direction and leadership to the team.
• Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization.
• Continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities.
• Contribute to the strategic development of asset servicing products.

Required qualifications, capabilities, and skills

• Operational subject matter expertise in Reconciliation, Settlements, Trade Support, Asset Servicing, Risk and Control, and Custody.
• Strong people management skills, ability to lead and motivate managers.
• Strong ability to learn ongoing stream of new markets, products, and processes.
• Strong risk and control awareness, ability to effectively priorities workloads and work to critical deadlines.
• Confident communicator in all mediums to both internal and external clients.
• Strategic thinker, able to review and implement process improvements.
• Proficient in Microsoft Office products including Word, Excel, Access, and Outlook.

Preferred qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.